Loss Mitigation Manager- Remote

Overview

The Loss Mitigation Manager is responsible for the leadership, oversight, and performance of an assigned Loss Mitigation functional area, including Underwriting or Closing. This position manages a large and complex loss mitigation pipeline, ensuring timely borrower assistance, regulatory compliance, investor adherence, quality performance, and achievement of service level objectives. The manager is accountable for operational results across a substantial portfolio of active loss mitigation activities and is responsible for balancing productivity, borrower outcomes, client requirements, and risk management. The role serves as a subject matter expert across all Loss Mitigation programs and solutions.

Responsibilities

• Lead and manage an assigned Loss Mitigation function, including Underwriting or Closing.
• Ensure achievement of productivity, quality, cycle time, and service level expectations.
• Monitor pipeline performance and address process bottlenecks to improve operational efficiency.
• Manage escalated borrower, client, investor, and operational issues.
• Maintain advanced knowledge of all Loss Mitigation products and programs, including: Loan Modifications, Deferrals, Partial Claims, Repayment Plans, FHA, VA, USDA, GSE, and proprietary retention solutions.
• Provide guidance on complex eligibility, decisioning, documentation, and execution requirements.
• Support implementation of new investor products, regulatory requirements, and business initiatives.
• Ensure compliance with investor, insurer, client, federal, state, and company requirements.
• Partner with Compliance, Risk, and Quality teams to address audit findings and process improvements.
• Monitor quality performance and implement corrective action plans when needed.
• Establish and maintain operational controls designed to mitigate risk.
• Identify opportunities to improve efficiency, borrower experience, and operational effectiveness.
• Participate in system enhancements, automation initiatives, testing efforts, and process redesign.
• Utilize performance reporting and analytics to drive operational improvements.
• Assist in developing policies, procedures, and operational standards.
• Manage supervisors, team leaders, and/or individual contributors.
• Coach and develop employees to maximize performance and career growth.
• Build bench strength and succession plans within the department.
• Foster a culture of accountability, collaboration, and continuous improvement.
• All other duties as assigned.

Qualifications

• High School Diploma or equivalent required.
• 7+ years of mortgage servicing or Loss Mitigation experience.
• 5+ years of leadership experience.
• Demonstrated expertise in loss mitigation underwriting, closing, or execution functions.
• Comprehensive knowledge of investor and insurer programs, including FHA, VA, USDA, Fannie Mae, Freddie Mac, and proprietary products.
• Advanced Loss Mitigation subject matter expertise.
• Strong understanding of regulatory and compliance requirements.
• Demonstrated leadership and coaching skills.
• Strong analytical and problem-solving abilities.
• Excellent communication and stakeholder management skills.
• Ability to manage complex operational issues and drive results.
• Experience implementing operational or technology initiatives preferred.

Benefits

• Optional medical, dental, vision, life, and disability insurance
• Paid holidays, vacation, and sick leave
• Fidelity National Financial matching 401(k) and employee stock purchase plans
• Access to mental health resources, including free Calm memberships, and initiatives that promote physical and emotional well-being
• Programs that celebrate achievements and milestones
• Discounts on gym memberships, pet insurance, and employee purchasing programs
• Tuition reimbursement program that supports continued education and professional growth

Pay

$85,800 - $160,800 annually. Actual compensation may vary within the range provided, depending on a number of factors, including qualifications, skills and experience.