Loss Mitigation Fulfillment Project Manager

About the role

We bring big thinkers and caring doers together to make home happen. We’re a team built on heart and hustle, united by a commitment to show up for our customers, our communities, and each other. We believe that when our people thrive, homeowners thrive - and that’s why we invest in your growth, wellbeing, and ability to make an impact.

The Loss Mitigation Fulfillment Project Manager oversees the day-to-day tasks and performance of designated Fulfillment activities and takes responsibility for producing high volume and high-quality work while adhering to investor, client, company, and regulatory guidelines.

Responsibilities

• Oversee the day-to-day tasks and performance of designated Fulfillment responsibilities.
• Maintain responsibility for the Fulfillment Compliance Inbox.
• Maintain and update process and procedure documentation for the Fulfillment Department.
• Act as a liaison with other departments to foster efficiency, process improvement and high-quality output.
• Ensure compliance with all Investor guidelines and quality controls are in place to protect Shellpoint and its clients.
• Ensure department policies and procedures are maintained and timely updates are submitted.
• Continually review and refine processes to ensure efficiency and accuracy.
• Partner with Compliance to monitor change in trends, regulations and outliers that impact portfolio performance, focusing on identification of improvement opportunities.
• Hold weekly performance update meetings with Senior Management.
• Undertake special projects related to departmental activities and perform other duties as assigned.
• Ability to effectively and accurately convey information to others.

Qualifications

High School Diploma or equivalent, required. Bachelor’s degree, preferred. 2-4 years project management experience. 5+ years of Loss Mitigation/Default Servicing experience.

Skills

• Strong Microsoft Office skills required.
• Understanding of mortgage servicing.
• Collections, Foreclosure, Bankruptcy and/or REO experience preferred.
• Demonstrated strong skill set for organization and attention to detail.
• Self-Motivated.
• Ability to work independently with minimal supervision.
• Strong analytical, problem solving and mathematical skills to be used in evaluation and interpretation of complex information.
• Understanding of mortgage lending and servicing, particularly late-stage collections, and loan modifications.
• Strong follow-up skills, as well as the ability to meet strict deadlines.

Work Environment And Physical Requirements

Working on-site at assigned office location. Regular and punctual attendance adhering to schedule established by leadership. Flexibility to work occasional adjusted work schedules, overtime, and evening and/or weekend hours to meet deadlines or as business needs demand.

Working in a cubicle hub, maintaining focus on phone calls in a noisy environment within earshot of multiple other conversations. Sedentary work in a stationary position at a cubicle for prolonged periods of time. Constant repetitive motions required for operating a computer, such as typing and managing phone calls. Constantly communicating effectively verbally in English, including accurately exchanging information with others following identification of correct procedures.

Benefits

• Medical, dental, and vision insurance
• Health Savings Account with employer contribution
• 401(k) Retirement plan with employer match
• Paid Maternity Leave/Parental Bonding Leave/Caregiver Leave
• Adoption Assistance
• Tuition & Certification reimbursement
• Employee Mortgage Loan Program
• The Newrez Employee Emergency and Disaster Fund is a program to support our team members experiencing hardships

Newrez NOW

Through Newrez NOW, our Corporate Social Responsibility program, you’ll have opportunities to give back, lead, and make a difference.

• 1 company-paid Volunteer Time Off day (with over 40,000 volunteer hours contributed since our inception)
• Matching Gifts Program - dollar-for-dollar up to $1,000
• Access to grants, nonprofit resources, and volunteer opportunities
• More than $6,000,000 donated since 2020
• 1 in 5 employees participates in at least one Employee Resource Group (ERG)