Supervisor - Loss Mitigation Fulfillment

About the role

At Newrez, we bring big thinkers and caring doers together to make home happen. We’re a team built on heart and hustle, united by a commitment to show up for our customers, our communities, and each other. We believe that when our people thrive, homeowners thrive—and that’s why we invest in your growth, wellbeing, and ability to make an impact.

The Supervisor - Loss Mitigation Fulfillment supports Fulfillment associates and the leadership team to increase production and improve quality and efficiency. This individual works with the Loss Mitigation and Fulfillment teams to minimize losses on delinquent mortgages by working according to client/investor guidelines to resolve delinquencies.

Responsibilities

• Supervise a team of Fulfillment specialists located at multiple sites with a focus on Mod Creation and/or Mod QC Processing.
• Provide Modification Creation and/or Modification QC processing guidance and leadership for management and staff.
• Lead, train, and mentor staff to develop and reinforce skills, improve processes and procedures, and increase overall effectiveness.
• Provide oversight and monitoring of department workflow to ensure timely and accurate process adherence.
• Work directly with the Fulfillment Business Analyst to create automation and reporting to monitor and enhance department performance.
• Identify key constraints and roadblocks to improved modification creation/QC processing timelines and individual performance levels.
• Monitor productivity and determine means to increase output.
• Create new documented procedures and manage changes to existing procedures.
• Monitor/approve associate time records.
• Ensure compliance with company policies and procedures.
• Undertake special projects related to departmental activities.
• Effectively and accurately convey information to others.
• Perform related duties as assigned by management.

Requirements

• High School Diploma required; college degree preferred.
• 6+ years of Loss Mitigation and/or Fulfillment experience required.
• 3-5 years of supervisory experience.

Skills

• Demonstrated achievement in identifying and managing performance targets.
• Strong communication, analytical, and organizational skills with attention to detail.
• Self-starter with excellent time management skills; ability to work independently.
• Excellent process management skills and experience writing detailed procedures.
• Proficient in Microsoft Word and Excel.
• Basic understanding of Collections, Foreclosure, Bankruptcy, and REO.
• Strong analytical, problem-solving, and mathematical skills to improve team performance.
• Ability to work overtime as needed.
• Understanding of mortgage lending and servicing.

Work Environment

• On-site at assigned office location.
• Regular and punctual attendance adhering to schedule established by leadership.
• Flexibility to work occasional adjusted work schedules, overtime, and evening and/or weekend hours to meet deadlines or as business needs demand.
• Working in a cubicle hub, maintaining focus on phone calls in a noisy environment within earshot of multiple other conversations.
• Sedentary work in a stationary position at a cubicle for prolonged periods of time.
• Constant repetitive motions required for operating a computer, such as typing and managing phone calls.
• Constantly communicating effectively verbally in English, including accurately exchanging information with others following identification of correct procedures.

Benefits

• Medical, dental, and vision insurance.
• Health Savings Account with employer contribution.
• 401(k) Retirement plan with employer match.
• Paid Maternity Leave/Parental Bonding Leave/Caregiver Leave.
• Adoption Assistance.
• Tuition & Certification reimbursement.
• Employee Mortgage Loan Program.
• Employee Emergency and Disaster Fund to support team members experiencing hardships.

Community & Social Responsibility

• 1 company-paid Volunteer Time Off day (with over 40,000 volunteer hours contributed since inception).
• Matching Gifts Program—dollar-for-dollar up to $1,000.
• Access to grants, nonprofit resources, and volunteer opportunities.
• More than $6,000,000 donated since 2020.
• 1 in 5 employees participates in at least one Employee Resource Group (ERG).