We need to produce HTML fragment with sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections where posting has real specific content.
We must not repeat job title. No Job ID. Remove boilerplate: posting info about posting end date, EEO, legal, etc. Also remove "We Take Care of Our Team" maybe not needed unless it's benefits? It says "We Take Care of Our Team" then "Additional Job Description:" then bullet points. That seems like responsibilities/requirements. We'll parse.
We need to preserve all substantive info.
Let's extract content.
Original text:
Inside the Role The successful candidate in this role will lead, manage and develop assigned teams. This position is responsible for Bankruptcy and Loss Recovery which includes working directly with our Attorneys and Agencies to maximize collections efforts post charge off and repossession and the occasional court appearance. Provide active coaching and mentoring to team members. Ensure proper analysis and controls are present to manage risk and expenses to improve overall performance and efficiencies within the Recovery and Bankruptcy processes. This candidate will also be responsible for call quality for US and Mexico for High Risk accounts to identify and communicate any training gaps and to provide positive feedback for area of improvements.
Posting Information We provide a scheduled posting end date to assist our candidates with their application planning. While this date reflects our latest plans, it is subject to change, and postings may be extended or removed earlier than expected. (remove)
We Take Care of Our Team Additional Job Description: Typically requires a Bachelors Degree Typically requires 2-4 years of relevant experience with degree or 6 years in lieu of degree Decision maker for daily activities that are guided by practice and production requirements with oversight from manager Possesses basic understanding of guidelines, procedures, and processes related to job field Supervises day-to-day work and participate in coaching and development of employees on the Technical and Business Support band in operations, manufacturing, captive finance and/or logistics Strong interpersonal skills including the ability to use tact and diplomacy to exchange information with employees
What You Drive At DTFS Coaching and Development (US and Mexico) Create coaching plans that supports the call model. Ensure feedback is given to employees in a structured and timely fashion. Identify areas of opportunity for employees in their department and create/administer development plans to capitalize on the opportunity. Maintain a prospectus of current leadership techniques by interacting with a leadership coach to solicit feedback and provide observations in order to improve the leadership capabilities of his/her team. Performance Loss Recovery Strategy – Encourage an environment of idea generation/exploration. Identify business process changes that could be implemented to improve cost efficiency, minimize loss exposure and increase quality customer service. Collaborate with the Collections management team to explore feasibility and implement ideas. Determine strategic direction with current Agency/Attorney/SKIP Vendors while working closely in conjunction with Vendor Relations Manager to determine current effectiveness of vendors and identify other vendors that may be able to provide the service in a more effective and efficient manner. Actively review business processes for opportunities to create efficiencies, cost savings and a customer oriented approach. Call Quailty and Partnership Communicate and partner with colleagues in other areas such as customer care and operations to ensure efficiencies throughout the organization. Share ideas with other areas to ensure no communication breakdowns occur when strategic or tactical changes occur in the collections area. Share best practices, as well as benchmarking opportunities actively to improve strategic direction with industry colleagues. Promote interaction through networking with the business centers and Mexico. Partner with Mexico on call quaility results to ensure the most effective approach on customer contacts. Call calibrations on a regular basis with US and Mexico teams. Approvals based on LOA Responsible for approving repossession and charge off based on LOA Reveiew account to ensure the proper documentation and quality of work Providing feedback to agents on opportunities and recognition Knowledge You Should Bring BS/BA and prefer 2-4 years of relevant experience or 6 years of relevant experience in lieu of degree.2 + years of overall work experience in commercial finance.2 year of experience in collections2 years leadership experienceProficiency in Microsoft Office and mainframe systems.Strong analytical skills and ability to interpret financial data.Ability to understand call center and delinquency metrics. Exceptional Candidates might have Understanding of Bankruptcy and recovery processStructured call model training through any collection standardized practices. Where We Work This position is open to applicants who can work in (or relocate to) the following location(s)- Charlotte, NC US. Relocation assistance is not available for this position. Schedule Type: Hybrid (4 days per week in-office / 1 day remote). This schedule builds our #OneTeamBestTeam culture, provides an unparalleled customer experience, and creates innovative solutions through in-person collaboration. Daimler Truck Financial is the captive financial services provider for the Daimler Trucks North America family of commercial vehicle products, including Freightliner Trucks, Western Star, SelecTrucks, Sprinter Vans, Thomas Built Buses and Fuso. We have specialized in financing commercial vehicles for more than 40 years. This proven experience gives us critical insights into helping businesses overcome challenges unique to the trucking industry. Additionally, we offer a range of financing solutions that can be customized to meet each individual business's needs, from owner-operators to large fleet managers and nearly every venture in-between. To achieve our goal of being the first-choice provider of vehicle financial products and services that support our brands, dealers and customers, we are looking for talented, diverse and inspired people with the skills, experience and innovative spirit to provide a first-class experience at every turn. We are committed to providing a great workplace environment that fosters a culture of openness, support and camaraderie. Our employee programs and benefits are reflective of our values and are designed to promote growth, balance and wellness in many aspects of your career and life. Additional Information Applicants must be legally authorized to work permanently in the country of postingFinal candidate must successfully complete a criminal background checkContractors, professional services, or other contingent workers should confirm with their local agency if they are eligible to apply for FTE positionsEEO - Disabled/Veterans Daimler Truck Financial Services is committed to workforce inclusion and providing an environment where equal employment opportunities are available to all applicants and employees without regard to race, color, sex (including pregnancy), religion, national origin, age, marital status, family relationship, disability, sexual orientation, gender identity and expression (including transgender and transitioning status), genetic information, or veteran status. For an accommodation or special assistance with applying for a posted position, please contact our Human Resources department at 503-745-8982 or toll free 800-206-3369. For TTY/TDD enabled call 503-745-2137 or toll free 866-355-6935
We need to extract sections:
- About the role: maybe the first paragraph "Inside the Role ..." summarises role. Could be "About the role". Use
About the role
then
with that content.
- Responsibilities: many bullet-like statements: lead, manage, develop teams; Bankruptcy and Loss Recovery; working with attorneys/agencies; maximize collections; occasional court appearance; active coaching/mentoring; ensure analysis/controls; manage risk/expenses; improve performance/efficiencies; call quality US/Mexico high risk accounts; identify training gaps; provide feedback; etc. Also later sections: "What You Drive At DTFS Coaching and Development (US and Mexico)" includes many responsibilities: coaching plans, feedback, identify opportunities, development plans, maintain prospectus, etc. Also "Performance Loss Recovery Strategy", "Call Quality and Partnership", "Approvals based on LOA". So we can combine responsibilities into a list.
- Requirements: "Typically requires a Bachelors Degree", "Typically requires 2-4 years of relevant experience with degree or 6 years in lieu of degree", "Decision maker for daily activities...", "Possesses basic understanding of guidelines...", "Supervises day-to-day work and participate in coaching...", "Strong interpersonal skills...". Also "Knowledge You Should Bring": BS/BA and prefer 2-4 years relevant experience or 6 years in lieu of degree. 2+ years overall work experience in commercial finance. 2 year experience in collections. 2 years leadership experience. Proficiency in Microsoft Office and mainframe systems. Strong analytical skills and ability to interpret financial data. Ability to understand call center and delinquency metrics. Exceptional candidates might have understanding of Bankruptcy and recovery process, Structured call model training through any collection standardized practices.
We need to separate Requirements vs Qualifications vs Skills. The instruction says use headings for sections like Requirements, Qualifications, Skills. We need to decide what goes where. Typically Requirements = education/experience minimums. Qualifications = preferred or additional qualifications. Skills = specific abilities.
We can categorize:
Requirements (must have):
- Bachelor's Degree (or equivalent experience)
- 2-4 years relevant experience with degree or 6 years in lieu of degree
- 2+ years overall work experience in commercial finance
- 2 years experience in collections
- 2 years leadership experience
Qualifications (preferred/additional):
- Proficiency in Microsoft Office and mainframe systems
- Strong analytical skills and ability to interpret financial data
- Ability to understand call center and delinquency metrics
- Understanding of Bankruptcy and recovery process (exceptional)
- Structured call model training through any collection standardized practices (exceptional)
Skills maybe overlapping; but we can put skills as: Proficiency in Microsoft Office and mainframe systems, Strong analytical skills, Ability to interpret financial data, Ability to understand call center and delinquency metrics, Strong interpersonal skills (tact/diplomacy), etc.
But we need to avoid duplication. Let's extract all statements and assign.
From "Inside the Role": lead, manage, develop assigned teams; Bankruptcy and Loss Recovery; working with attorneys/agencies; maximize collections; occasional court appearance; active coaching/mentoring; ensure proper analysis and controls; manage risk and expenses; improve performance/efficiencies; call quality US/Mexico high risk accounts; identify training gaps; provide positive feedback.
From "We Take Care of Our Team Additional Job Description": Decision maker for daily activities guided by practice/production with oversight; Possesses basic understanding of guidelines, procedures, processes; Supervises day-to-day work and participate in coaching/development; Strong interpersonal skills including tact/diplomacy.
From "What You Drive At DTFS Coaching and Development (US and Mexico)": Create coaching plans that supports call model; Ensure feedback given structured/timely; Identify areas of opportunity and create/administer development plans; Maintain prospectus of current leadership techniques by interacting with leadership coach to solicit feedback and provide observations to improve leadership capabilities.
From "Performance Loss Recovery Strategy": Encourage idea generation/exploration; Identify business process changes to improve cost efficiency, minimize loss exposure, increase quality customer service; Collaborate with Collections management to explore feasibility and implement ideas; Determine strategic direction with Agency/Attorney/SKIP Vendors while working with Vendor Relations Manager to determine effectiveness and identify other vendors; Actively review business processes for opportunities to create efficiencies, cost savings, customer oriented approach.
From "Call Quality and Partnership": Communicate/partner with colleagues in other areas such as customer care and operations to ensure efficiencies; Share ideas to avoid communication breakdowns; Share best practices and benchmarking opportunities to improve strategic direction with industry colleagues; Promote interaction through networking with business centers and Mexico; Partner with Mexico on call quality results; Call calibrations regularly with US and Mexico teams.
From "Approvals based on LOA": Responsible for approving repossession and charge off based on LOA; Review account to ensure proper documentation and quality of work; Providing feedback to agents on opportunities and recognition.
From "Knowledge You Should Bring": BS/BA and prefer 2-4 years relevant experience or 6 years in lieu of degree. 2+ years overall work experience in commercial finance. 2 year experience in collections. 2 years leadership experience. Proficiency in Microsoft Office and mainframe systems. Strong analytical skills and ability to interpret financial data. Ability to understand call center and delinquency metrics. Exceptional Candidates might have Understanding of Bankruptcy and recovery process