Supervisor - Loss Mitigation

About Us

At Newrez, we bring big thinkers and caring doers together to make home happen. We’re a team built on heart and hustle, united by a commitment to show up for our customers, our communities, and each other. We believe that when our people thrive, homeowners thrive—and that’s why we invest in your growth, wellbeing, and ability to make an impact. Every day, we work to exceed the expectations of our residential mortgage borrowers and business partners through superior service, simple processes, and clear communication. We do this by empowering our employees, encouraging innovative solutions, and recognizing great performance.

About the Role

Supervises a team of Loss Mitigation Specialists to minimize losses on delinquent mortgages by working according to investor guidelines.

Responsibilities

• Provide guidance and leadership for management and staff.
• Lead and mentor staff to develop and reinforce skills, improve processes and procedures, and increase overall effectiveness.
• Supervise the analysis of financial statements, tax returns, credit reports, valuation reports, and title reports to approve the appropriate resolution for the customer.
• Track, monitor, and measure employee performance according to department standards. Provide feedback monthly.
• Oversee and facilitate the training of new employees.
• Maintain training and support materials for the Loss Mitigation Specialist job.
• Maintain process and procedure documentation for the Loss Mitigation team; create process and procedure documentation where it does not currently exist.
• Ensure that the appropriate entity (yourself, a client, or mortgage insurance company) has reviewed and approved a Loss Mitigation Workout.
• Oversee the day-to-day tasks and performance of the Loss Mitigation Specialists.
• Assist in the control of company expenses through intelligent use of funds to resolve accounts and managing staffing and miscellaneous costs.
• Arrange for contractual services relating to property inspections, appraisers, real estate agents, etc., who may be involved in the inspection or evaluation of the collateral.
• Schedule and monitor all employee time records.
• Ensure compliance with company policies and procedures.
• Undertake special projects related to departmental activities.
• Perform related duties as assigned by management.

Requirements

• High school diploma or equivalent, required.
• Bachelor’s degree, preferred.
• 6+ years’ Loss Mitigation experience.
• 2-4 years supervisory experience.

Skills

• Proficient in Microsoft Word and Excel.
• Excellence in consulting and advising customers via telephone and written communication.
• A basic understanding of Collections, Foreclosure, Bankruptcy, and REO.
• Experience analyzing financial statements, tax returns, credit reports, home appraisals, title searches, and other documents to evaluate pre-foreclosure remedies.
• Demonstrated strong skill set for organization and attention to detail.
• Strong negotiating and follow-up skills, as well as the ability to meet strict deadlines.
• Self-motivated with the ability to work independently with minimal supervision.
• Strong analytical, problem-solving, and mathematical skills to improve team performance.
• Ability to work overtime as needed.
• Understanding of mortgage lending and servicing.

Benefits

• Medical, dental, and vision insurance.
• Health Savings Account with employer contribution.
• 401(k) Retirement plan with employer match.
• Paid Maternity Leave/Parental Bonding Leave/Caregiver Leave.
• Adoption Assistance.
• Tuition & Certification reimbursement.
• Employee Mortgage Loan Program.
• Employee Emergency and Disaster Fund to support team members experiencing hardships.

Community & Social Responsibility

Through Newrez NOW, our Corporate Social Responsibility program, you’ll have opportunities to give back, lead, and make a difference:

• 1 company-paid Volunteer Time Off day (with over 40,000 volunteer hours contributed since our inception).
• Matching Gifts Program—dollar-for-dollar up to $1,000.
• Access to grants, nonprofit resources, and volunteer opportunities.
• More than $6,000,000 donated since 2020.
• 1 in 5 employees participates in at least one Employee Resource Group (ERG).

All employees are required to have smartphones that meet Company security standards with the ability to install apps such as Microsoft Authenticator. Employment will be contingent on this requirement.