Loss Control Service Manager, Construction

About the role

Starr Insurance is seeking an experienced Loss Control Manager to oversee and enhance client service delivery across our U.S. Construction Casualty portfolio.

Responsibilities

• Actively assume a critical role within the Loss Control team to help deliver value-added services to our internal marketing partners and external clients.
• Lead and mentor risk consulting loss control professionals.
• Manage the account service process for assigned accounts and act as the point of escalation for clients.
• Establish consistent processes, metrics, and best practices for service delivery.
• Oversee the quality and efficiency of loss control services provided to our new business and renewal accounts.
• Partner with underwriters and profit center leaders to showcase Starr’s service capabilities.
• Attend key client meetings.

Requirements

• 10-15 years of Loss Control experience.
• Proven people management and leadership experience.
• Large Account Service Experience with Account Coordination, Establishing Account Service Plans, Stewardships and Delivering Client Success Stories demonstrating tangible frequency reduction through sound service risk consulting.
• Broad industry knowledge and ability to manage large, complex accounts.
• Strong communication and relationship-building skills.

Qualifications

• 10-15 years of experience in Loss Control, with a track record of managing service delivery for large, complex accounts.
• Demonstrated leadership experience, including direct management of people and resources.
• Broad industry knowledge and ability to serve as a generalist across multiple casualty lines.
• Strong communication, relationship-building, and client service skills.
• Vendor management experience a plus.
• A deep understanding of Product Liability exposures, controls and experience preferred.