Loss Containment Servicing Representative

About Working At Commerce

Built a career here is more than just steps on a ladder. It’s about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. And our commitment doesn’t stop there. Our culture is about our people, the ones in our communities and the ones that work with us. Here, you’ll find opportunities to grow and learn, to connect with others, and build relationships with the people around you. You’ll have the space and resources to grow into the best version of yourself. Because our number one investment is you.

If this sounds interesting to you, keep reading and let’s talk.

Compensation

Compensation Range: Hourly: $16.85 - $19.25 (Amount based on relevant experience, skills, and competencies.)

Essential Functions

• Perform administrative tasks, including the input of data into the departmental databases
• Generate and send notices/letters/statements as requested by Loss Containment staff
• Update system of record with returned mail status
• Process, sort and deliver inter office mail and faxes
• Rout credit bureau disputes to the Regulatory Risk team
• Prepare and upload items for imaging and document retention
• Perform payment processing for direct-receipt payments
• Perform other duties as assigned

Knowledge, Skills & Abilities

• Excellent customer service skills
• Ability to ask questions, offer solutions, retain information and apply details to future situations
• Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities
• Inquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skills
• Able to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values
• Basic level proficiency with Microsoft Word, Excel and Outlook

Education & Experience

• High School Diploma or equivalent combination of education and experience required
• 1+ year data entry or administrative experience required
• Loan Servicing experience preferred

Time Type

This role will be onsite during training and will transition to a hybrid schedule afterward.

Location

811 Main St, Kansas City, Missouri 64105