Los Angeles, CA - General Manager, Operations Manager, Maintenance Manager and Safety & Training Manager - Upcoming Business

Skills

• Inspirational and motivational leader
• Work well as part of a team
• Possess excellent communication, interpersonal and decision making skills
• Fluent in English with excellent written and verbal communication skills
• Customer-focused with the ability to inspire your team with commitment and enthusiasm
• Able to identify and solve problems in a structured and analytical way
• Experience in dealing with Clients and various stakeholders such as Emergency Services providers

Knowledge And Experience

• Para Transit experience
• Management experience with accountability for safety, performance and Profit/Loss
• Bachelor’s Degree or equivalent training and experience
• Evidence of experience and accountability for emergency planning, incidence response and safety management in a [mode] environment
• Experience and accountability for emergency planning, incidence response and safety management in a [mode] environment
• Experience of PPPs is an advantage

Key Accountabilities

• Strategic Planning and mobilization
• Develops the integrated annual business plan within the wider KTA plan
• Led the delivery approach, key milestones, dependencies, scope, effort, resources, budgets and quality
• Identify key business priorities
• Identify organizational synergies
• Recommendation of differential investment
• Maintain the delivery of the business plan and the performance improvements targeted
• Create and maintain the monthly visualization room
• Report (at a minimum) monthly to the relevant Manager (RVP or CEO) on the property’s overall performance
• Accountable for the overall organizational safety performance
• Ensure all relevant statutory and regulatory safety policies are applied and adhered to
• Create and maintain a just culture within the organization
• Drive continuous improvement in safety performance
• Contribute to the safety culture through displaying exemplary safety oriented behaviors
• Accountable for the planning, delivery and continuously improvement of the passenger service delivery
• Monitor, report and actively improve the operational performance of the organization
• Work in collaboration with our client and our communities to plan and deliver special event services
• Drive an asset management approach focused on asset safety, availability and reliability
• Accountable for the organizations’ overall customer experience
• Implement, monitor and maintain customer centric processes
• Lead a customer oriented culture where all staff ‘think like a passenger’
• Assure the investigation, response and procedure improvements occur as they relate to customer comments
• Support a network wide customer satisfaction approach through promoting inter-modality in collaboration with the client and other operators
• Accountable for the organizations’ overall customer experience
• Set the tone of leadership throughout the organization
• Lead the senior management team and create a positive, collaborative, team oriented environment
• Build the talent pool to ensure future capability to deliver the organizational business plan
• Drive an improvement in the employee experience
• Drive employee survey participation and deliver local action plans
• Continually improve employee experience and engagement
• Accountable for economic performance
• Deliver financial requirements for account payable, client billing, payroll, monthly analysis and reporting
• Monitor and manage costs of the organization
• Drive financial improvement across key drivers of performance
• Lead improvement in key revenue streams
• Ensure any opportunities for procurement initiatives have been explored and deliver
• Drive the critical link between labor performance and financial performance
• Ensure any opportunities for procurement initiatives have been explored and deliver
• Monitor and drive improvement in the organizational claims management
• Improve financial performance of the business in a sustainable manner
• Accountable for the quality of relationship with client
• Put in place contract governance to ensure best practice contract management
• Manage the contract with the client with thorough review of contractual compliance
• Act on any gaps, including actions coming from the annual contractual audit
• Identify opportunities to improve delivery against the contract within the shareholder expectations
• Monitor and assure the quality of the Stakeholder relationships
• Ensures that the organization remains sensitive to key stakeholders
• Attend client boards meetings and report key messages to key internal contacts
• Represent Keolis to local public transport agencies and private entities in order to build Keolis market reputation
• Identify local market opportunities to grow Keolis contracts and add additional revenue streams
• Scan local market for future development opportunities and recommend possible targets

Environmental Commitment

Keolis is committed to protecting the environment by minimizing the impact of operations to our people and the communities in which we operate.

Disclaimer and Closing Statement

The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this job. Keolis is committed to offering our employees competitive compensation and benefits, opportunities for development and growth throughout an exciting and rewarding career and the safest work environment possible.