Logistics Support Administrator

About the role

We are looking for a Customer Service Representative to join our team. In this role, you act as one of the Logistics Support Administrators, serving as the middleman that brings the office and our customer together to move the truckload and LTL volumes of dry, refrigerated, and flatbed cargo.

Responsibilities

• Logistics Management & Coordination (The Optimizer):
  • Manage and distribute both produce EDI loads and produce manual tenders to various offices
  • Provide daily service reports and manage and update the DSR for problem loads company-wide
  • Cooking: Coordinate bidding on off contract with value-added service
  • Route Coordination: Coordinate optimal loading and delivery patterns and times utilizing management insight to minimize time and miles traveled with regards to the customer, advising if a load is manageable
• Customer Relations & Communication (The Image Architect):
  • Maintain and increase ALC’s image and reliability with customers
  • Communicate with traffic departments on daily issues
  • Pricing: With management approval and oversight, determine a "fair" price to charge the customer
  • Product Communication: Communicate product compatibility and shipping requirements for dry loads and temperature requirements and maintenance when handling produce loads, with management oversight

Qualifications

• Mindset: You are a self-motivated, enthusiastic team player who excels in a fast-paced environment
• Communication: Possess excellent and effective communication skills
• Service: Have a strong customer service orientation and excellent work ethic. Experience in Freight Brokerage/customer service is a plus
• Problem Solving: Demonstrate effective negotiation and problem-solving skills, and the ability to handle conflict
• Efficiency: Exhibit excellent time-management skills with the ability to multitask
• Execution: You are highly organized and detail-oriented, with the ability to quickly process information and make decisions

Benefits

We offer a starting salary of $50,000.