Logistics Specialist (Customer Onsite | (GR/AIT)

Job Description

As a Logistics Specialist, you will serve as a strategic escalation point and subject matter expert responsible for driving global supply chain integrity. A critical component of this role involves taking full ownership of the Aging-In-Transit (AIT) backlog for the APAC and EMEA regions, managing multi-million dollar inventory resolutions, and aligning cross-functional teams to meet aggressive quarterly targets. Additionally, you will spearhead the Goods Receipts (GR) program for the APAC and EMEA regions, requiring a flexible, non-traditional work schedule to maintain vital overlap with international partners.

Key Responsibilities

• Manage and execute the Goods Receipts (GR) program across the APAC and EMEA regions, ensuring accurate and timely systematic receiving for all international shipments.
• Operate on a non-traditional work schedule (4 days x 10 hours) to ensure real-time communication, seamless collaboration, and critical time-zone overlap with stakeholders in APAC and EMEA.
• Lead the strategic execution of the APAC and EMEA Aging In-Transit (AIT) burndown process, actively managing and mitigating multi-million dollar inventory backlogs.
• Host and direct weekly, monthly, and quarterly alignment calls with global 3PL partners and internal leadership to trace AIT progress, resolve bottlenecks, and enforce accountability.
• Serve as the Tier 3 subject matter expert and primary escalation point for unresolved purchase orders, complex BuySell actions, and late shipment resolutions.
• Create, manage, and systematically resolve escalation tickets for orders facing Incorrect Status, Proof of Delivery issues, or Cancellations.
• Translate complex operational data into executive-level weekly reports, dashboards, and presentations to provide senior leadership with clear visibility into AIT burndown and international GR progress.
• Perform daily, in-depth root-cause analysis on late shipments, communicating directly with international 3PLs and site managers to force resolution and receipt.
• Validate, document, and update the PO order queue daily to seamlessly notify the AP team to finalize supplier payments.
• Own the development, documentation, and continuous improvement of inbound resolution and Goods Receipts Standard Operating Procedures (SOPs).
• Drive daily alignment meetings with core stakeholders to establish concrete action plans, consolidate tracking efforts, and prioritize high-value targets before quarter-end deadlines.

Qualifications

• Experience and Education Requirements: Bachelor's degree with a specialization in Supply Chain, Logistics, or a related field (or equivalent advanced experience). 4+ years of experience in logistics, supply chain management, large-scale warehouse operations, or a similar high-volume, global environment.
• Proven ability and willingness to work non-traditional hours to effectively support and communicate with APAC and EMEA regional teams.
• Proven track record operating at a senior or Tier 3 level, successfully managing large-scale escalations, financial backlogs, international receiving programs, or complex cross-functional projects.
• Advanced proficiency in data analysis and problem-solving, with a demonstrated ability to design, implement, and track continuous process improvements.
• Strong knowledge of SAP, SQL, and enterprise-level dashboard reporting.
• Expert-level proficiency in Google Suite tools, specifically utilizing Google Sheets for complex data consolidation, tracking, and information sharing.
• Executive-level communication and customer service skills, with the ability to firmly and clearly align diverse, global stakeholders (including international 3PLs, warehouse leads, and senior management) toward a common goal.
• Highly proactive, risk-sensitive mindset with the critical thinking capacity to evaluate issues, recommend centralized solutions, and drive immediate positive results under tight deadlines.

Additional Information

Expeditors offers excellent benefits: Paid Vacation, Holiday, Sick TimeHealth Plan: MedicalLife InsuranceEmployee Stock Purchase PlanTraining and Personnel Development ProgramGrowth opportunities within the companyEmployee Referral Program Bonus