Logistics Specialist

Key Responsibilities

• Initiate and process freight claims with carriers for damaged, lost, or delayed shipments.
• Gather necessary documentation, including shipment details, receipts, and photographs, to support claims.
• Consult with carriers, suppliers, and customers to track the progress of claims and ensure timely resolution.
• Maintain accurate records of all claims and their outcomes.
• Receive and assess customer complaints related to freight services.
• Investigate the root causes of complaints and collaborate with internal departments to identify corrective actions.
• Respond to customer complaints in a professional and timely manner, providing solutions and reassurance as needed.
• Ensure that complaints are properly documented and tracked for future reference.
• Verify freight bills and invoices for accuracy and adherence to contractual terms.
• Cookordinate with finance and accounting teams to ensure timely and accurate processing of freight payments.
• Address any discrepancies or issues with invoices and payments, resolving them in a proactive manner.
• Maintain a well-organized record of payment transactions and related documentation.
• Collaborate with internal teams, including customer service, operations, and procurement, to streamline processes and prevent future claims and complaints.
• Communicate updates on claims, complaints, and payment processing to relevant stakeholders.
• Provide regular reports and updates on claim trends, complaint resolution, and payment status.

Qualifications

• A high school diploma or equivalent with 2+ years of experience in logistics, distribution, or supply chain.
• A bachelor’s degree in logistics, supply chain management, or a related field is preferred.