Logistics Specialist

Key Responsibilities

• Assist customers and business partners via phone and email
• Handle customer concerns in a calm and professional manner
• Diagnose, assess, and resolve logistics and delivery issues
• Monitor delivery routes and driver performance to ensure on-time service
• Prepare documentation for daily routes including PODs and manifests
• Process order changes, updates, and cancellations
• Check in drivers and trucks upon return from deliveries
• Verify returned products for proper disposition including haul away, return to vendor, or reschedule
• Maintain and update customer profiles and enter load information into internal systems
• Communicate with account managers regarding load issues and resolution steps
• Provide real-time updates on pickups and deliveries, ensuring loads arrive on time and in good condition
• Take check calls from drivers and confirm delivery timelines
• Validate load data prior to completion for accurate reporting and billing
• Investigate and document overages, shortages, and damages
• Schedule and reschedule delivery appointments based on customer and operational needs
• Provide clear routing instructions and directions to drivers

Requirements

• 1+ year of logistics or transportation experience
• Routing experience is required
• General knowledge of the transportation industry
• Strong customer service and problem-solving skills
• Ability to multitask and stay highly organized in a fast-paced environment
• Ability to work under pressure and meet deadlines