Logistics Specialist

Key Responsibilities

• Initiate and process freight claims with carriers for damaged, lost, or delayed shipments.
• Gather necessary documentation, including shipment details, receipts, and photographs, to support claims.
• Consult with carriers, suppliers, and customers to track the progress of claims and ensure timely resolution.
• Maintain accurate records of all claims and their outcomes.
• Receive and assess customer complaints related to freight services.
• Investigate the root causes of complaints and collaborate with internal departments to identify corrective actions.
• Respond to customer complaints in a professional and timely manner, providing solutions and reassurance as needed.
• Ensure that complaints are properly documented and tracked for future reference.
• Verify freight bills and invoices for accuracy and adherence to contractual terms.
• Cookordinate with finance and accounting teams to ensure timely and accurate processing of freight payments.
• Address any discrepancies or issues with invoices and payments, resolving them in a proactive manner.
• Maintain a well-organized record of payment transactions and related documentation.
• Collaborate with internal teams, including customer service, operations, and procurement, to streamline processes and prevent future claims and complaints.
• Communicate updates on claims, complaints, and payment processing to relevant stakeholders.
• Provide regular reports and updates on claim trends, complaint resolution, and payment status.

Qualifications

• A high school diploma or equivalent with 2+ years of experience in logistics, distribution, or supply chain.
• A bachelor’s degree in logistics, supply chain management, or a related field is preferred.

Disclaimers

Legal authorization to work in the specified country is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

It is the policy of Formerra that all employees are employed at the will of Formerra for an indefinite period and are subject to termination at any time, for any reason, with or without cause or notice.

All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, citizenship status, marital status or any other consideration prohibited by law or contract.

NOTICE: Formerra is committed to ensuring a fair and legitimate recruitment process. We want to alert job applicants to the potential risk of recruitment scams and encourage caution when responding to unsolicited job postings or communications. If you receive a job offer without having explicitly applied through our website or a legitimate job board, please be wary. We will never request sensitive personal information—such as your Social Security number, birth date, or banking details—via email. If you are uncertain about the legitimacy of a job posting or communication, please contact us directly at careers@formerra.com.