Logistics Specialist

Responsibilities

• Communicate with customers via email and phone to support daily logistics operations.
• Perform data entry, maintain and update Excel master files, and manage shipment records accurately and efficiently.
• Utilize in-house freight forwarding systems to process, track, and manage shipments.
• Maintain and update shipment statuses as part of daily operational procedures.
• Provide timely and accurate customer support, including real-time shipment tracking updates.
• Organize and manage billing data, including Accounts Receivable (AR) tracking and documentation.
• Troubleshoot operational issues during live shipments and coordinate solutions with internal teams and external partners.
• Ensure customer requirements are met by maintaining high service quality and operational accuracy.
• Monitor all cargo movements and provide regular reports to the direct manager.

Qualifications

• Strong team player who also performs well independently.
• A positive, friendly attitude and a respectful, self-motivated disposition with a willingness to learn.
• Effective communication skills.
• Proficient in using computers for tracking inventory, maintaining storage records, and creating labels; experienced with MS Excel and MS Outlook.
• 0–5 years of experience in freight forwarding, logistics, or a related field preferred.
• Bilingual proficiency in Korean is required.

Preferred Education and Experience

• A High School Diploma or GED is required.
• Candidates from all experience levels are welcome, including those new to the field.

Pay

The base salary range for this role is between $50,000 - $70,000/year, depending on your experiences, qualifications, and skills.

Benefits

• Health, Dental, and Vision PPO Insurance
• Life, STD, LTD Insurance
• 401(K) Plan
• Paid Time Off
• Additional Paid time off (Bereavement, Wedding, Birth of a Child, etc.)
• Years of Service Awards
• Education Assistant Program (Based on Eligibility)