Logistics Specialist

About the role

The Logistics Specialist will manage customer accounts and daily operations. A successful person in this role will develop strategies and build relationships with both customers and carriers while ensuring shipments move efficiently from pickup through delivery. The Logistics Specialist will operate in a fast-paced role focused on communication, teamwork, problem-solving, and customer service.

Responsibilities

• Plan and schedule transportation for inbound and outbound shipments
• Act as the main point of contact for customers and carriers providing proactive communication
• Provide customers with shipment information and ensure changes to orders are acknowledged and acted upon in a timely manner
• Provide customers with shipment information and ensure changes to orders are acknowledged and acted upon in a timely manner
• Provide quick and effective solutions to resolve transportation delays and complications
• Work effectively and collaboratively with all departments and team members
• Utilize Transportation Management Systems (TMS) to track shipment operations

Qualifications

• A High School Diploma is required
• A Bachelor's degree or equivalent experience in logistics, business, supply chain, or carrier sales is highly preferred
• Minimum 1-year third-party logistics experience preferred
• Minimum 1-year sales and/or customer service experience preferred

Knowledge and Skills

• Superb verbal and written communication, strong professional phone presence
• Proven ability to work independently and be a team player in a fast-paced environment
• Strong negotiation and persuasive skills
• Sense of urgency when resolving customer issues
• Attention to detail without sacrificing accuracy
• Ability to problem-solve and manage multiple tasks in a high-stress environment
• Determination and tenaciousness with strong work ethic, self-motivation, and sales drive

Benefits and Perks

• Paid Industry Training
• On-Site Gym (Indianapolis, Chattanooga, Birmingham, Fort Worth)
• Comprehensive Benefits Packet (Medical, Vision, Dental)
• Company Provided Life Insurance + Optional Additional Policy
• 401(k) with Company Match or Gradifi Student Loan Repayment Assistance
• Employee Assistance Program (EAP)
• Health and Wellness Program
• Paid PTO and Holidays + Unlimited PTO Policy on 1-Year Anniversary
• Free Onsite Parking
• Business Casual Dress Code

Hours and Location

Hours: Monday to Friday, 8:00AM to 5:00PM
Location: On Site Fort Worth, TX office

Equal Employment Opportunity

FitzMark provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.