Logistics Senior Specialist

About the role

The Senior Specialist of Inventory & Logistics plays a crucial role in driving operational excellence and ensuring seamless inventory and supply chain processes within Wayfair's Physical Retail store in Wilmette. Reporting to the Department Manager, you’ll lead key initiatives that optimize inventory accuracy, streamline logistics operations, and enhance overall store efficiency.

Responsibilities

• Demonstrate Reliability & Professionalism: Maintain strong attendance and clear communication to meet business needs. Proactively help address operational challenges to ensure consistent store coverage.
• Lead Inventory Control & Accuracy: Own the education and accuracy maintenance of our Cycle Count Program and other inventory control efforts to keep stock levels accurate, minimize shrinkage, and optimize inventory flow. Share responsibility in validating associate training and progress to goal.
• Optimize Logistics & Supply Chain Operations: Manage inbound and outbound shipments with accuracy. Evaluate and improve logistics workflows to increase efficiency, lower costs, and speed up fulfillment. Implement best practices for shipment processing and stock replenishment.
• Drive Operational Excellence & Compliance: Monitor compliance with inventory and logistics policies, conduct regular audits, and take corrective actions to improve and uphold our high operational standards.
• Mentor & Develop Logistics Team Members: Train and support Logistics & Inventory Specialists by sharing best practices, troubleshooting challenges, and promoting a high-performance culture. Share responsibility in validating associate training and progress to goal.
• Analyze Performance & Drive Data-Driven Decisions: Track KPIs related to inventory, shipping, and logistics. Use insights to identify improvement areas and recommend effective solutions.
• Solve Problems & Lead Continuous Improvement: Identify bottlenecks and implement innovative solutions to boost workflow, accuracy, and efficiency.
• Adapt to Rapid Change & Evolving Business Needs: Stay agile in a fast-paced environment, managing shifting priorities and proactively addressing challenges.
• Operate as “One Team”: Support Wayfair’s total store goals by cross-training across key store functions, including sales and back-of-house operations. Support customers, teammates, store needs, and peak business periods.

Requirements

• Educational Background: Bachelor’s degree in Supply Chain Management, Logistics, Business Administration, or related field preferred, or equivalent work experience.
• Experience: 3 to 5 years in inventory control, logistics, or supply chain operations, ideally in retail.
• Expertise: Deep knowledge of inventory management, logistics workflows, and stock accuracy best practices. Familiarity with Warehouse Management Systems and inventory tracking tech is a plus.
• Skills: Strong ability to analyze data, spot trends, and develop practical solutions for efficiency, accuracy, and cost control. Leadership and collaboration experience, mentoring and developing team members while partnering across store leadership, merchandising, and operations. Skilled with Microsoft Office (especially Excel) or Google Suite (especially Sheets).

Qualifications

• Physical Requirements: Ability to stand, kneel, crouch, and perform repetitive motions frequently. Must be able to lift, carry, push, or pull up to 50 pounds.
• Availability: Open availability including nights, weekends, and holidays is required.

Benefits

• Competitive Pay: Earn competitive compensation with regular opportunities for performance-based increases.
• Career Growth: Access professional development and advancement opportunities to help you grow with us.
• Health Benefits from Day One: Medical, dental, and vision insurance coverage starts on your first day.
• Time to Recharge: Start accruing paid time off immediately – because work-life balance matters.
• 401(k) with Company Match: We’ll match up to 4% to help you plan for your future.
• Tuition Reimbursement: Eligible after 6 months of employment – learn, grow, and get support along the way.
• Wayfair Employee Discount: Generous employee discount of up to 30%+, although discounts will vary by product type.
• Plus, get 10% off at our in-store restaurant.
• Parental Leave Options: Choose from paid and unpaid leave plans to support your growing family.

Pay

The hourly rate is a fixed entry rate for this position and applies to all new hires. While our system may display a pay range, this role’s starting rate is non-negotiable. Future pay increases are determined by performance, growth, and time in role, in accordance with our compensation policy.

Schedule

Open availability including nights, weekends, and holidays is required.