Logistics Operations Planner I - Troy, MI

Job Summary

About the role

The Logistics Operations Planner plays a crucial role in ensuring customer satisfaction and retention by managing freight operations, load planning, account management, and transportation strategy.

Responsibilities

• Execute frontline service to get finished goods to store shelves, raw materials to manufacturers, medical equipment to hospitals, and more.
• Work proactively with the Operations Manager to reduce or prevent recurring delays or service failures.
• Manage high-level, complex, and escalated shipment creation, quoting, and shipment project management.
• Identify and act on opportunities for improvement.
• Create standard work instructions (SWI) and process improvement initiatives.
• Prioritize workload based on collaboration with the Operations Manager and Logistics Performance Director.
• Communicate effectively with internal staff, carriers, and customer personnel.
• Document issues related to carriers, suppliers, and customers.
• Build and maintain relationships with customer contacts, carriers, and suppliers.

Requirements

• Education: Degree in Logistics or related field, or equivalent experience.
• Experience: 1+ years’ experience in logistics, transportation, or related field.
• Skills: Working knowledge of Microsoft Office Suite, experience with Transportation Management Systems (TMS), strong communication skills, ability to think creatively and solve problems.

Qualifications

• Proven ability to manage multiple tasks and prioritize workload effectively.
• Strong interpersonal and communication skills.
• Ability to work independently and as part of a team.
• Demonstrated ability to identify and implement process improvements.

Benefits

• Medical, Dental, Vision, Long/Short term disability, life insurance options.
• Teladoc service offered through insurance.

Pay

Details on pay are not specified in the job posting.

Schedule

Details on schedule are not specified in the job posting.