Logistics & Dispatch Coordinator

Position Summary

The Logistics & Dispatch Coordinator is responsible for coordinating daily delivery operations, optimizing delivery routes, supporting dispatch activities, and ensuring exceptional service for both internal and external customers. This role serves as a key link between warehouse operations, delivery teams, contractors, and customers to ensure timely and efficient execution of delivery schedules.

Essential Responsibilities

• Coordinate and dispatch daily delivery routes based on capacity, geography, and business demands.
• Monitor delivery activity and proactively address route exceptions, delays, or service disruptions.
• Schedule deliveries and adjust routing plans to maximize operational efficiency.
• Track, document, and resolve missed deliveries, delivery exceptions, and re‑delivery requests.
• Prepare and submit delivery manifests, route documentation, and stop records in accordance with operational deadlines.
• Maintain accurate records to support contractor settlements and delivery performance tracking.
• Communicate route changes, delivery updates, and operational priorities to drivers, contractors, and internal teams.
• Ensure compliance with all company safety policies and procedures to maintain a safe work environment.
• Complete all required training programs and certifications by established deadlines.
• Partner effectively with warehouse, customer service, and transportation teams to support daily operational goals.
• Communicate professionally and effectively with customers, delivery teams, and business partners.
• Escalate operational concerns and recommendations to leadership to improve service levels and efficiency.
• Follow all company policies, procedures, and brand standards.

Additional Responsibilities

• Respond to incoming calls and emails related to delivery scheduling, dispatch activity, and customer inquiries.
• Maintain accurate information within transportation, routing, and ticket management systems.
• Generate and distribute route paperwork, pick lists, and delivery documentation.
• Support special projects, company initiatives, and operational requests as assigned.
• Participate in training and professional development opportunities to enhance logistics and transportation knowledge.
• Identify opportunities to improve dispatch processes, route efficiency, and customer satisfaction.

Education

High School Diploma or equivalent preferred.

Professional Experience

1+ years of experience in logistics, dispatch, routing, transportation coordination, customer service, or a related operational support role required.

Skills

• Strong verbal and written communication skills.
• Exceptional organizational and multitasking abilities.
• Ability to prioritize competing demands in a fast‑paced environment.
• Strong attention to detail and accuracy.
• Problem‑solving and critical‑thinking skills.
• Ability to work collaboratively across multiple departments.
• Knowledge of Microsoft Office Suite (Excel, Outlook, Word).
• Familiarity with Transportation Management Systems (TMS), routing software, or POS systems preferred.
• Knowledge of local geography, road networks, and service areas.
• Understanding of logistics, dispatch, and delivery operations preferred.

Physical Demands

• Sitting, standing, and walking frequently.
• Talking and communicating frequently; hearing frequently.
• Lift or move up to 75 pounds occasionally.
• Frequent use of hands and fingers for computer and administrative tasks.
• Reaching with hands and arms; stooping, kneeling, crouching, or crawling occasionally.
• Visual acuity required to safely perform job duties and support operational activities.

Benefits

• Excellent career growth opportunities through on‑the‑job training and development programs.
• 401(k) with employer matching.
• Mental health and life resources.
• Medical, dental, prescription, and vision plans.
• Get paid on‑demand.
• Employee discounts on Mattress Firm sleep products, accessories, cell phones, electronics, travel, car and home loans.

Compensation

Competitive pay range of $22.00 per hour. Actual pay is based on documented and verified relevant work experience. Additional bonus opportunities may be available at the company’s discretion for eligible roles.

Schedule

Shift: 9:30 AM – 6:00 PM