Logistics Coordinator

Pengate Handling Systems is one of the leading material handling equipment and warehouse solutions providers in the Northeast. As an authorized Raymond dealer, we help businesses improve productivity through innovative equipment, automation, warehouse solutions, rentals, service, parts, and fleet management. Our success is built on strong customer relationships, operational excellence, and the dedication of our employees. We foster a collaborative, team-oriented culture where employees are empowered to grow professionally while making a meaningful impact on our customers and the organization. If you're looking to join a company that values teamwork, integrity, continuous improvement, and exceptional customer service, we'd love to hear from you.

We are hiring for a highly organized and customer-focused Logistics Coordinator to support the daily operations of our Logistics Department. This role is responsible for coordinating the efficient movement of material handling equipment, parts, and related materials across our branch network while ensuring exceptional service for both internal and external customers.

Duties & Responsibilities

• Coordinate inbound and outbound transportation activities across all Pengate branch locations.
• Schedule equipment deliveries, pickups, transfers, and customer shipments while maximizing transportation efficiency.
• Monitor shipments from dispatch through final delivery, proactively communicating status updates, delays, and changes.
• Coordinate daily transportation schedules utilizing company drivers and third-party carriers.
• Source and secure competitive freight rates when outside transportation is required.
• Work closely with Service, Sales, Parts, Operations, and branch personnel to prioritize transportation needs.
• Prepare and maintain shipping documentation including bills of lading, delivery paperwork, permits, and transportation records.
• Ensure transportation activities comply with DOT regulations, safety standards, and company policies.
• Resolve transportation issues including scheduling conflicts, delivery discrepancies, and customer concerns in a timely and professional manner.
• Track transportation metrics and maintain accurate operational records and reporting.
• Identify opportunities to improve logistics processes, increase efficiency, and reduce transportation costs.
• Build strong partnerships across departments while providing outstanding customer service.

Required Skills & Abilities

• Strong organizational and time management skills with the ability to manage multiple priorities.
• Excellent verbal and written communication skills.
• Strong problem-solving and critical thinking abilities in a fast-paced operational environment.
• Customer-focused mindset with a commitment to delivering exceptional service.
• High attention to detail and follow-through.
• Ability to remain calm under pressure and adapt to changing priorities.
• Collaborative team player with excellent interpersonal skills.
• Proficiency with Microsoft Office Suite, including Excel and Outlook.
• Working knowledge of DOT regulations, freight documentation, and transportation compliance preferred.
• Ability to analyze transportation needs and recommend process improvements.

Education & Experience

• Associate degree preferred; equivalent combination of education and experience will be considered.
• 1–3 years of experience in logistics coordination, transportation operations, dispatching, fleet management, supply chain, or a related operational support role preferred.
• Experience coordinating deliveries, scheduling transportation, or managing freight movement in a service-oriented environment strongly preferred.
• Experience working with transportation carriers, route planning, equipment scheduling, or fleet operations is a plus.

Physical Requirements

• Prolonged periods of sitting and working at a computer.
• Ability to continuously communicate effectively in person and by phone.
• Frequent use of hands and fingers to operate a computer and office equipment.
• Ability to occasionally stand, walk, bend, kneel, crouch, and lift materials as needed.
• Ability to work in a fast-paced environment while managing multiple deadlines.
• Ability to occasionally lift up to 25 pounds.

Benefits

• Competitive compensation
• Medical, Dental, and Vision Insurance
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• Company-paid Life Insurance and Short-Term Disability
• Voluntary Long-Term Disability and Supplemental Life Insurance
• 401(k) Retirement Plan with Company Match
• Paid Time Off and Paid Holidays