Logistics Coordinator

Duties & Responsibilities

• Cook up daily meal delivery routes and transportation activities to ensure timely and accurate meal distribution.
• Serve as a primary point of contact for drivers throughout the day, providing support, route updates, and problem resolution as needed.
• Communicate participant meal changes, holds, cancellations, special instructions, and delivery updates to drivers and operational staff.
• Monitor route completion and assist with route adjustments, scheduling changes, and coverage needs to maintain service continuity.
• Collaborate with Intake, Production, and Community Meal manager and staff to ensure smooth coordination of meal distribution operations.
• Prepare and maintain route sheets, delivery meal tickets, mileage logs, and transportation documentation.
• Absorb and organize meal transportation equipment and supplies when needed.
• Support special meal distributions, emergency meal delivery efforts, and community nutrition events.
• Aid in driver training, onboarding, and operational communication as directed by the Logistics Manager.
• Support continuous improvement efforts related to route efficiency, customer service, and delivery operations.

Required Qualifications or Knowledge, Skills and Abilities

• Experience in logistics, dispatching, transportation coordination, routing, or delivery operations.
• Experience working in senior nutrition services, healthcare, human services, nonprofit, or community-based programs.
• Familiarity with routing software, scheduling systems, or transportation management systems.

Work Environment/Culture

• The Logistics Coordinator works in a fast-paced, mission-driven environment supporting nutrition services for older adults and community members.
• This position requires frequent interaction with drivers, participants, kitchen staff, intake staff, volunteers, and community partners.
• The employee must be able to sit, stand, walk, bend, twist, reach, and lift up to 40 pounds on a regular basis.
• The position may require loading and unloading supplies, meal carriers, coolers, and transportation equipment.
• This position may require driving agency vehicles or a personal vehicle and traveling between program locations as needed.
• Employees who use their personal vehicle for authorized agency business will be reimbursed for mileage in accordance with agency policy.
• The employee must be able to work indoors and outdoors in varying weather conditions, including heat, cold, rain, snow, and other environmental conditions encountered during transportation and meal delivery operations.
• Success in this role requires flexibility, teamwork, professionalism, reliability, and a commitment to providing exceptional service to program participants.