Logistics Call Center Representative I

Responsibilities

• Handle a high volume of inbound telephone calls
• Meet productivity goals (such as call targets, Aux Time Allowance)
• Work in a fast-paced environment
• Learn Dispatch Application and accurately enter pick up requests
• Show strong attention to detail and adhere to process and procedure
• Provide outstanding customer service and actively listen to client concerns
• Conduct preliminary research and forward client to appropriate party or escalate issues to a Group Lead or Supervisor
• Determine if pick-up can be performed as requested by the client based on multiple factors
• Be well-organized, utilize on-line job aides, maps, and locate information readily
• Properly prioritize, handle multiple functions, and provide service to multiple regions throughout shift
• Attend huddles, stay current on email and video communication
• Assign pickup and delivery destinations to couriers
• Professionally interact with external/internal clients, co-workers, and Leadership across all functions
• Accept performance feedback with a focus on performance improvement and serving patients and clients with Quality and Accountability
• Demonstrate excellent verbal and written communication skills
• Show ability to demonstrate computer skills, keyboarding, and have a good working knowledge of Microsoft Windows and Office products (Word, Excel, Outlook)

Requirements

• One (1) year of Customer Service or Logistics experience required
• Call center experience preferred
• General knowledge of logistics operations

Qualifications

• Associates Degree (preferred)
• High School Diploma or Equivalent (required)

Benefits

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
• Best-in-class well-being programs
• Annual, no-cost health assessment program
• Blueprint for Wellness® mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 "MyDay" off
• FinFit financial coaching and services
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy-up option
• Flexible Spending Accounts
• Annual incentive plans
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities