Lodging Front Desk Agent

Responsibilities

• Greet guests face to face and via phone
• Operate the phone switchboard, transferring calls and responding to inquiries
• Use computer system to check guests in/out and assist with making reservations
• Accurately and efficiently collect revenues from room rentals and other purchases
• Provide directions and activity suggestions
• Utilize systems such as SMS/Onity/Lynx for front desk operations
• Provide security for guests by controlling room keys
• Verify cash banks, make safe cash drops, prepare cash reports, and process credit card verification procedures

Requirements

• License/Certification: Drivers license preferred
• Technical Skills: Basic computer skills necessary, will use systems such as SMS, Onity and Lynx, also will utilize Microsoft Office programs such as Excel and Word
• Physical Capabilities: Some lifting required (~25+lbs), standing for long periods of time (up to 10 hours)
• Additional: Ability to maintain a calm demeanor even while receiving guest complaints