Lockbox Processing Associate (contract)

About the role

We are seeking a detail-oriented Lockbox Processing Associate to join our operations team. In this role, you will process incoming payments and mail transactions with a high degree of accuracy while meeting strict production and service level deadlines. The ideal candidate thrives in a fast-paced environment, works well both independently and collaboratively, and maintains exceptional attention to detail.

Responsibilities

• Process lockbox transactions and payment-related documentation accurately and efficiently.
• Perform high-volume 10-key data entry with a strong focus on accuracy.
• Sort, open, and prepare incoming mail for processing.
• Verify information and identify discrepancies for resolution.
• Meet established productivity, quality, and processing deadlines.
• Follow operational procedures and compliance requirements.
• Collaborate with team members to ensure timely completion of daily workloads.
• Maintain organized work areas and processing records.

Qualifications

• Applicants must be authorized to work for ANY employer in the U.S. This position is not eligible for visa sponsorship.
• High school diploma or GED.
• 2+ years of lockbox processing experience.
• Experience with high-volume 10-key data entry.
• Strong attention to detail and accuracy.
• Ability to work independently and as part of a team.
• Ability to manage multiple priorities and meet strict deadlines.
• Reliable transportation to and from work.
• Mail processing experience (preferred).
• Experience operating a Falcon RED system (preferred).
• Accounting or bookkeeping experience (preferred).
• Previous payment processing or transaction operations experience.
• Financial services experience is helpful but not required.

Benefits

• Health Insurance
• Life insurance
• 401K
• Voluntary Benefits

Schedule

• 5 days in office
• Thursday–Monday: 8:00 a.m.–4:30 p.m. (weekdays)
• Weekends: 8:30 a.m.–5:00 p.m.