Lock Specialist

About the role

The Lock Desk Specialist will be responsible for a variety of tasks within the Lock Desk Team, including processing lock requests, monitoring work queues, and handling client inquiries.

Responsibilities

• Processing lock requests such as manual locks, re-locks, and rate changes
• Completing lock related Change of Circumstance requests
• Monitoring inbound Lock Desk work queues to maintain SLA on all received requests
• Handling inbound phone calls from internal and external clients

Requirements

• 6 months or more of either Mortgage Client Service experience or service industry experience such as Restaurant, Call Center, Retail Customer Service, Hotel Hospitality, etc.
• Successful track record with Client Service
• Comfortable with numbers and math
• Comfortable in a high production role
• Strong ability to remain calm and positive in stressful situations
• Resourceful when problem-solving and able to think outside of the box while following the process in place
• Ability to multi-task, prioritize, and quickly solve any problems that arise
• Know when to escalate an issue and to the appropriate team; strong skills in judgment calls
• Proficient with the entire Microsoft Suite

Qualifications

• High School Diploma

Skills

• Team player
• Ownership mindset ("Thumb Pointing")
• Driven with a strong work ethic

Benefits

• Paid Time Off (PTO)
• Additional parental and maternity leave benefits after 12 months
• Adoption reimbursement program
• Paid volunteer hours
• Paid training and career development
• Medical, dental, vision and life insurance
• 401k with employer match
• Mortgage discount and area business discounts
• Free membership to our large, state-of-the-art fitness center
• Gourmet cafeteria featuring homemade breakfast and lunch
• Convenience store featuring healthy grab-and-go snacks
• In-house Starbucks and Dunkin
• Indoor/outdoor café with Wi-Fi

Pay

N/A

Schedule

N/A