Lock Desk Specialist

Responsibilities

• Produce and distribute a high volume of Lock Confirmations to appropriate person(s).
• Execute new Lock Requests and monitor new lock pipeline for missing data and notify Loan Officers.
• Execute lock revisions, extensions, locks and re-locks, including, but not limited to loan parameter changes, extensions, relocks and rate renegotiations.
• Appropriately cancel locks as directed by the Loan Team.
• Analyze and resolve operational issues with rate lock mismatches.
• Execute Lock Requests and inquiries daily via e-mail and the ticketing system.
• Participate in internal report review, provide accurate analysis, helps identify and addresses any pipeline issues.
• Work as a team with sales, processing, underwriting, closing, correspondent counterparties and management. Maintain high level of customer service when processing changes submitted by loan officers or operations team members. Notify loan officers of lock expirations. Answer pricing emails and phone inquiries promptly and professionally. Provide firm guidance relating to lock policy and procedures.
• Demonstrate proficiency in DAS-specific procedures. Assist branches with ATR/QM testing and ensure loans pass Mavent testing before disclosures. Accurately code and register loans in Encompass or the designated loan origination system and apply basic guidelines and underwriting criteria when structuring loans.
• Perform assigned duties as directed by Lock Desk Lead. Supports and assists with other projects and reporting as necessary.
• Process, complete and close all tickets assigned by the team lead in an accurate timely manner.
• Have a thorough understanding and ability to complete all tasks assigned by the Team Lead.
• Complete all loan commitments and write them back as assigned.
• Perform all mandatory and appraisal reviews assigned.
• Perform all other duties and tasks assigned.

Requirements

• Broad Knowledge & Experience
• Residential mortgage banking industry, familiar with Conventional, FHA, and VA mortgage products. Clear understanding of CFPB and current RESPA laws and guidelines. Knowledge of Secondary Best-Efforts and Mandatory Secondary Mortgage practices.
• Above Average Skills
• Excellent written and verbal skills. Basic proficiency in Microsoft Office (Excel, Outlook, Word).
• Demonstrated Ability
• Critical thinking with ability to multi-task, organize & prioritize workflow.
• General Knowledge
• Deep understanding of investor and correspondent pricing and guidelines. Understands the importance of locks and extensions and loan level pricing changes. Understands the dynamics and implications of the Capital Markets.
• Competencies
• Analytical, Integrity, Adaptability, Customer Service, Communication Skills, Initiative, Planning/Organizing, Professionalism, Emotional Intelligence.
• Education & Experience
• Degree or Equivalent
• Economics or Business degree is preferred; or equivalent combination of education and experience.
• Years’ Experience
• Minimum one-year related experience and/or training.
• Specialized Training
• Knowledge of Encompass, Optimal Blue, TPO-Connect and various investor websites is preferred.

Benefits

• Voluntary: Medical, dental, vision, HSA, FSA, Short-Term Disability, Voluntary Life Insurance, CHUBB Supplemental Insurance, Pet Insurance, 401K
• Company Paid: Long-Term Disability, Group Life Insurance, Employee Assistant Program (EAP), 401K Match, Employee Stock Ownership Plan (ESOP)
• Generous PTO!

Work Environment

• Physical Demands
• Office Environment: Daily computer usage requires close vision.
• Work Conditions
• Fast-paced, high-volume activities.
• Temperament
• In order to proceed in this position high attention to market change, trends, organization, and communication is a must.