Location Services Support Technician

About the Role

Performs IT functions such as analysis, evaluation, testing, debugging, and implementation of applications programs. Analyzes operating systems, database, or utilities software. Plans, conducts, and directs the analysis of business problems with systems solutions. Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, and debugging computer systems.

Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. Reports design, reliability, and maintenance problems or bugs to design engineering/software engineering. Involved in customer installation and training. Provides support to customer/users where the product is highly technical or sophisticated in nature.

Creates tests, tools, and diagnostic procedures for use by product support personnel. May quality check technical product documentation.

Responsibilities

• Experience with Networking, Active Directory, SQL Server, Esri ArcGIS Pro
• Familiarity with HTTP, REST, FTP, SFTP, etc.
• Ability to test APIs using tools such as Postman
• Experience with SCRUM/Agile methodologies
• Enjoys “breaking” systems in the lab and then fixing them
• Take help desk tickets and reproduce in the lab
• Expert at researching issues and correlating them to the problems being reported to find resolution, including security vulnerabilities, stack traces in the Windows Event Log, and correlating third-party software issues
• Ability to find workarounds for issues that aren't immediately fixable

Requirements

• High School diploma, Bachelor's Degree AND 2+ years of experience in IT, or 5+ years of experience with a Technical diploma from a Technical and Vocational school
• Must have 2+ years of experience working in a Technical and IT environment
• Legal authorization to work in the U.S. indefinitely is required (employer work permit sponsorship is not available for this position)
• Travel requirements: Under 10%

Pay

Target base salary range: $75,000 - $95,000 USD. Pay within this range varies and depends on job-related knowledge, skills, and experience.

Benefits

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave