Location Manager

About the role

Find growth in your management skills while working with elite service providers and amazing guest-service teams at Urban Nirvana.

Responsibilities

• Keeping track of inventory, and understanding when/how to order more.
• Demonstrating a professional and dependable attitude at all times—the staff will follow your lead.
• Organizing and supervising team member schedules.
• Ensuring the team members are informed of company policies, procedures, incentive plans & goals.
• Responding to, and resolving customer concerns in a timely manner with grace and professionalism.
• Collaborating with managers company wide to reach financial goals, elevate customer satisfaction, and create the best working environments for staff.
• Driving revenue by encouraging service upsells and product sales.

Requirements

• Prior experience working in customer service management.
• Prior experience in spa/salon booking software.
• Works well in a fast-paced and high-pressure environment.
• Very attentive to detail.
• Can moderate between staff-to-staff, staff-to-client, or client-to-client conflicts with swiftness and calmness.
• Aims to maintain a positive attitude even amidst challenging situations.

Qualifications

• Full-time employee benefits: (Medical, Dental, Vision, Short Term Disability, Life Insurance, and 401K. Full-time employees who work 30+ hours per week are eligible to enroll in these benefits.)
• Opportunities for Growth.
• Retail Discount.
• Service perks & Discounts.
• Paid Time Off.

Benefits

• Medical.
• Dental.
• Vision.
• Short Term Disability.
• Life Insurance.
• 401K.