Location Manager

Department: Management | Reports to: Vice President

Job Summary

The Location Manager is responsible for overseeing all aspects of the retail store and lumber yard, with a strong focus on driving sales performance and operational excellence. This role includes managing both inside and outside sales teams, developing strategic sales initiatives, and ensuring exceptional customer service. The ideal candidate will possess strong leadership skills, a deep understanding of the lumber and building materials industry, and a proactive, strategic sales mindset to grow revenue and profitability.

Key Responsibilities

• Lead and manage both inside and outside sales teams; develop and implement strategic sales plans to drive revenue growth, expand the customer base, and increase market share.
• Oversee daily operations of the retail store and lumber yard, ensuring processes are efficient, effective, and aligned with company goals.
• Recruit, train, and motivate a high‑performing team, including sales associates, yard workers, and administrative staff; foster a culture of accountability, collaboration, and continuous improvement.
• Ensure high levels of customer satisfaction by addressing inquiries, resolving issues, and providing expert product and service advice.
• Provide strategic oversight to the Inventory Manager, setting expectations for inventory accuracy, cycle counts, and shrink reduction; collaborate with Purchasing to align inventory levels with operational goals and demand.
• Lead and support the Delivery Manager in coordinating logistics, managing the delivery team, establishing performance standards, reviewing KPIs, and improving processes.
• Maintain a safe working environment by enforcing all safety protocols and procedures.
• Monitor budgets, control expenses, and ensure financial targets are met; prepare and present regular financial and sales performance reports to senior management.
• Oversee maintenance and cleanliness of the store and yard to ensure a professional and welcoming environment.

Qualifications

• Minimum of 5 years of experience in retail or sales management, preferably in the lumber and building materials industry.
• Strong leadership, communication, and interpersonal skills; proven ability to lead sales teams and drive business growth through strategic planning and execution.
• In‑depth knowledge of lumber and building materials, including product specifications, customer needs, and industry trends.
• Familiarity with inventory management systems, CRM tools, and point‑of‑sale software.

Benefits

• Health, dental, and vision insurance
• 401(k) with up to 4% company match
• Performance‑based bonus
• Cafeteria plan for supplemental benefits
• Paid time off and holidays
• Employee discounts on products
• Opportunities for career growth and development