Local Dispatcher - Residential

Overview The Dispatcher coordinates daily dispatch operations for local residential moving crews, ensuring efficient scheduling, route planning, and customer communication. This role supports service delivery and team productivity through real-time coordination, issue resolution, and accurate recordkeeping. As a frontline leader, plays a key role in maintaining operational flow and customer satisfaction. Responsibilities Schedule and dispatch local residential moving crews for daily operations Coordinate with customers, crew leaders, and operations management to ensure efficient service delivery Monitor job progress, track crew locations, and manage real-time scheduling adjustments Maintain accurate dispatch records and communicate updates to internal teams and clients Optimize routes and resource allocation to maximize productivity and minimize operational costs Communicate real-time updates to internal teams and clients, ensuring transparency and responsiveness Support quality control efforts by monitoring service standards and identifying areas for improvement Collaborate with warehouse and fleet teams to ensure readiness and alignment across departments Assist in training and onboarding of new dispatch staff, reinforcing operational procedures and service protocols Contribute to performance tracking and reporting to support operational reviews and continuous improvement initiatives Supports performance and continuous development of front-line operations staff Qualifications Minimum 2 years in dispatch, scheduling, or logistics coordination Skills Strong organizational and multitasking abilitiesExperience in dispatch operations and crew coordinationProficiency in scheduling software, GPS tracking systems, and Microsoft Office SuiteExcellent communication and customer service skillsAbility to manage multiple priorities and make decisions under pressureFamiliarity with logistics workflows and operational reporting About As the largest independent mover in North America, JK delivers superior relocation and logistics services to military service members, government agencies, large corporations, businesses and homeowners around the world….and the list goes on! JK actively seeks dedicated professionals ready to positively impact domestic and global communities. JK Moving is proud to be named as one of the Best Places to Work for 2020, an award that is particularly meaningful because winners are selected based on employee survey feedback. During 2018, the company established the JK Community Farm, a charitable effort designed to alleviate hunger by growing and harvesting crops and livestock and donating them to Loudoun Hunger Relief. From charitable giving to competitive compensation to fun corporate events, JK invests in each employee’s professional and personal growth. This level of commitment sets JK apart from other companies – why not consider joining JK Moving Services today! JK Benefits In addition to comprehensive medical, dental, and vision insurance, JK Moving offers: World-class retirement savings programs including Company-funded profit sharing and safe harbor 401(k) Recruitment and customer referral bonuses Company-paid life insurance and accidental death benefits Voluntary protection programs for employees and their families Service recognition programs Safety & performance bonuses Tuition reimbursement and student loan repayment assistance Discounted membership @ Gold’s Gyms (corporate locations) nationwide Global employee wellness programs and Employee Assistance Program (EAP) for employees and their families Medical and Dependent Care Flexible Spending Accounts (FSAs) Health Savings Account (HSA) with employer matching contribution Equal Opportunity/Affirmative Action Employer