Dispatcher - Home Services

About the role

Bellows Plumbing, Heating, Cooling & Electrical is growing and we are looking for an experienced Dispatcher to join our South Bay operations team. This position is based out of our South Bay headquarters in Santa Cruz County and supports service operations across Santa Cruz, Monterey, Santa Clara, and San Mateo counties.

Responsibilities

• Schedule and coordinate service calls and installation work
• Dispatch technicians and manage daily service schedules
• Communicate with customers, technicians, and operations staff
• Aid with customer service and appointment coordination
• Order materials and equipment for upcoming jobs
• Aid with construction permit applications
• Support daily operational and administrative tasks
• Adjust schedules as priorities change throughout the day

Requirements

• Minimum 3 years dispatching in HVAC, plumbing, electrical, or residential home services
• Experience managing multiple technicians and coordinating a high volume daily service board
• Strong working knowledge of Service Titan including scheduling, dispatching, and job management
• Ability to prioritize emergency calls, maintenance appointments, and installations while balancing technician availability
• Experience communicating directly with field technicians and adjusting schedules throughout the day
• Comfortable handling customer calls, schedule changes, and problem resolution in a fast-paced environment
• Strong written communication skills with clear and professional customer communication
• Highly organized with the ability to track multiple jobs, permits, materials, and schedules simultaneously
• Proficient with Google Workspace including Gmail, Sheets, and shared calendars
• Strong numerical awareness including job numbers, materials tracking, and basic invoicing coordination
• Ability to work closely with operations managers and technicians to keep jobs moving efficiently