Dispatcher - Home Services
About the role
Join an Award-Winning Team At Peaden Air Conditioning, Plumbing & Electrical, we're committed to delivering 5-star service by building a team of exceptional people. Peaden has proudly served the Florida Panhandle for decades and has been recognized as a Best Place to Work and a Best of Bay winner. Our continued success is built on hiring great people, investing in training, and creating long-term careers—not just jobs. If you're an organized problem-solver who enjoys working in a fast-paced environment and making a direct impact on customer satisfaction, we'd love to have you join our team. The Opportunity As a Service Dispatcher, you'll play a critical role in our daily operations by coordinating service calls and matching the right technician to the right job at the right time. This position requires excellent communication, sound decision-making, and the ability to balance changing priorities while delivering an outstanding experience for both customers and technicians. Build Your Career with Peaden Dispatchers are at the heart of our operation. Your ability to communicate effectively, solve problems, and coordinate our field teams directly impacts our customers' experience and the success of our company. If you're looking for more than just a job and want to build a rewarding career with an award-winning company, we'd love to hear from you. See What It's Like to Work at Peaden At Peaden, we believe our people are what set us apart. Hear directly from our team members about our culture, career opportunities, and what it's like to build a future with Peaden. Watch Our Careers Video https://peaden.wistia.com/medias/sp3iqi0mk3
Responsibilities
- Evaluate incoming service calls and prioritize work based on urgency.
- Dispatch the appropriate technician for each service call.
- Communicate accurate job information to field technicians.
- Monitor technician progress and adjust schedules throughout the day.
- Keep customers informed with timely updates regarding technician arrival and job status.
- Record, document, and manage service calls accurately.
- Assist in training and