Lobby Services Associate (Part-Time, Rotating Shifts) Swedish Hospital-Endeavor Health

Job Responsibilities

• Schedules and assigns daily work assignments of the guest services team and oversees completion of tasks
• Trains and guides guest service staff on job duties, customer service, systems, and procedures
• Greet and provide customer service to guests while anticipating their needs
• Responsible for performing service recovery to patients/customers who have received unsatisfactory service
• Book reservations and coordinate registration
• Operate a register and/or software system to complete cash and credit card transactions
• Answers phone calls and emails and deliver messages as needed
• Maintains excellent customer service and positive attitude towards guest, customers, clients, co-workers, etc.
• Reconciles disputed guest charges
• Participates in Quality Assurance Programs and reviews to address areas in need of improvement

Qualifications

• Supervisory experience in a related role preferred
• Previous guest services experience required
• High school diploma or equivalent required
• Demonstrates excellent customer service skills
• Demonstrates interpersonal and communication skills, both verbal and written
• Demonstrate organization skills, accuracy, and attention to detail

Benefits

• Comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources
• Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage
• Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works

Pay and Schedule

• The hourly rate for this position ranges from $17.05 to $17.05

Requirements

• All candidates must be available to work every Sunday, rotating shifts throughout the week, and rotating holidays