Lobby Services Associate (Rotating Shifts) - Evanston Hospital at Endeavor Health

About the role

The Lobby Services Associate position at Endeavor Health coordinates the flow of patients, guests, and visitors by providing accurate information, solving problems in the moment, and responding to a variety of needs. This role requires high-quality customer service and a professional approach. Located at Evanston Hospital, Evanston, IL 60201.

Responsibilities

• Schedules and assigns daily work assignments of the guest services team and oversees completion of tasks
• Trains and guides guest service staff on job duties, customer service, systems, and procedures
• Greet and provide customer service to guests while anticipating their needs
• Responsible for performing service recovery to patients/customers who have received unsatisfactory service
• Book reservations and coordinate registration
• Operate a register and/or software system to complete cash and credit card transactions
• Answers phone calls and emails and deliver messages as needed
• Maintains excellent customer service and positive attitude towards guest, customers, clients, co-workers, etc.
• Reconciles disputed guest charges
• Participates in Quality Assurance Programs and reviews to address areas in need of improvement
• At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers
• In order to meet our commitments, job duties may change or new ones may be assigned without formal notice

Qualifications

• Supervisory experience in a related role preferred
• Previous guest services experience required
• High school diploma or equivalent required
• Demonstrates excellent customer service skills
• Demonstrates interpersonal and communication skills, both verbal and written
• Demonstrates organization skills, accuracy, and attention to detail
• This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing
• This role may also require uniforms and/or usage of Personal Protective Equipment (PPE)

Benefits

Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works.

Pay

The hourly rate for this position is $18.50.

Schedule

Full-time rotating shift; must be available to work rotating weekends and holidays.