Loaner Vehicle Agent

Responsibilities

• Manage the Loaner/Rental fleet inventory
• Ensure clients experience is pleasant by promptly providing them alternate transportation in a professional and courteous manner.
• Manage Valet Program to ensure customers are receiving premium transportation experience
• Manage support personnel including Mobility Associates, Valets and Clean up Staff
• Open and close rental agreements via TSD rental - Obtaining legal documentation, Verifying insurance coverage, and ensuring rental has all legal documentation compliance such as motor vehicle registrations and tags, insurance, contract content, etc.
• Conduct cleanliness and damage inspection before and after each rental transaction
• Interior wipe downs of rental vehicles
• Run daily reports to determine overdue rentals
• Review and analyze management reports and implement action plans as needed
• Excellent communication, organizational and follow up skills needed
• Proficiency with computers and technology, Microsoft Office, Web, Email, Phone Skills a must
• Performs other duties as assigned

Requirements

• Outstanding communication skills in both verbal and written
• Excellent customer satisfaction skills
• Professional appearance and work ethic
• Automatics experience a PLUS
• Self-starter and self-motivator
• Ability to multi-task independently
• Great attitude with high-energy
• Ability to work cooperatively with Sales, Service and Parts Personnel.
• Valid driver’s license with a clean driving record.
• Service or hospitality industry experience a PLUS
• Bilingual a PLUS
• High school diploma or equivalent

Benefits

• 401K
• Paid Vacation
• Sick Time
• Health and Dental Insurance
• Life Insurance
• Short and Long term disability