Loaner Coordinator

About the role

The Loaner Coordinator provides excellent customer service by fulfilling loaner requests from clients and the Sales team. The position will work with a team of individuals to exceed customer expectations.

Responsibilities

• Deliver exceptional customer service and support under the guidance of the Director, Customer Care.
• Respond to and manage loaner requests from clients and the Sales team via phone and email.
• Accurately document all loaner requests, fulfillments, and declines.
• Prepare all required order documentation, including packing slips and Loaner Agreements.
• Package and coordinate shipments to their final destination.
• Facilitate the return and retrieval of loaner equipment from clients and the Sales team.
• Process loaner returns, including quality control evaluations, repair coordination, and client invoicing, as appropriate.
• Maintain accurate inventory counts and location tracking through timely restocking activities.
• Perform biannual physical inventory counts of all loaner assets.
• Assist with other duties as assigned.

Requirements

• High school diploma or equivalent.
• Up to three years of customer service experience.
• Prior healthcare industry experience preferred.
• Understanding of surgical equipment service capabilities.
• Proficiency with Microsoft Word, Excel, and Outlook.
• Ability to learn and effectively use company-specific software and systems.

Qualifications

• Ability to respectfully identify, raise, and resolve issues that may impact customer service.
• Strong alignment with Agiliti's core competencies and values.
• Demonstrated ability to follow ISO-certified Quality Management System processes and understand applicable quality objectives and metrics.
• Excellent listening skills.
• Empathy, patience, and a consistently positive attitude.
• Strong written and verbal communication skills.
• Able to multitask and manage time independently.
• Strong troubleshooting and problem-solving skills.
• High attention to detail and accuracy.
• Able to work effectively in a fast-paced team environment.

Skills

• Ability to read, write, and speak English proficiently.

Physical Requirements

• Regularly required to communicate verbally and hear effectively.
• Frequent standing, walking, sitting, reaching, and using hands for handling equipment and materials.
• Regularly lift and/or move up to 20–25 pounds.
• Ability to perform repetitive hand and finger movements, including keyboarding.

Benefits

• Health insurance options for Medical, Dental & Vision plans.
• Short- and Long-Term Disability plans.
• Flexible Spending Accounts.
• Health Savings Accounts.
• Life Insurance Options.
• Paid Time Off.
• 401K Saving Plan with employer match.
• Employee Discounts.
• Tuition Reimbursement.
• Daily Pay program.
• Employee Assistance Program.
• Wellness programs.