Loan Transaction Coordinator

About the role

Sikorsky Credit Union has been named the #1 Credit Union in Connecticut for 7 years in a row. We are one of the largest credit unions in the state, with over $1 billion in assets, and we continue to grow! If you are passionate about helping people achieve their financial goals and want to make a difference in the local community, we want to hear from you! We are looking for talented people to help us improve the banking experience for our valued members.

The Loan Transaction Coordinator originates, processes, and funds consumer loans (auto, personal, credit card, etc.), primarily processing member applications received through the digital or indirect lending channels. A member of the Credit Union’s Consumer Lending team, this individual provides exceptional and professional service to borrowers throughout the consumer loan application process.

Responsibilities

• Originates, processes, and funds consumer loan applications (auto, personal, credit card, etc.) in accordance with department policies and procedures.
• Communicates loan program guidelines, rates, terms, and consumer loan process flow to borrowers via phone (inbound status calls and outbound follow up), email, and any other available technology.
• Coordinates receipt of all necessary loan documentation from borrower(s) for submission to underwriting.
• Funds and disburses consumer loans in assigned pipelines (including internal and external loan payoffs).
• Accountable for achieving production goals and service level standards established by senior management, including but not limited to originating/funding consumer loan applications, and cross-selling other credit union products and services when appropriate.
• Resolves consumer loan quality control stipulations for loans originating through digital or indirect lending channels.
• Assists with opening new accounts (as needed) in accordance with department policies and procedures.
• Promotes and maintains a positive work atmosphere by communicating in a manner consistent with professional standards to work effectively with members, co-workers, management, and vendors.
• Demonstrates the credit union’s core values of Service, Teamwork, Integrity and Responsibility.
• Keeps well-informed of industry developments including, but not limited to, changes in regulation and technology.
• Ensures adherence to company policies and procedures and banking/credit union regulations.
• Performs additional duties as required.

Requirements

• High School diploma or equivalent required.
• Some college coursework in a business-related discipline preferred.
• Minimum of one year of experience working in a production environment (loan processing, branch or call center) preferred.
• Knowledge of banking products and services preferred.
• Strong desire to achieve production goals.
• Excellent non-face-to-face communication and interpersonal skills.
• Excellent email and phone skills required.
• Familiarity with MS Outlook, Word, and Excel.
• Must obtain (within 90 days) and maintain State of CT Individual Producer License (Credit Insurance).

Benefits

• Awesome work-life balance
• Competitive pay
• Excellent benefits package including paid-time off, medical/dental, 401K plan with company match, tuition reimbursement and more