Loan Support Specialist

About the Role

Performs various clerical duties within the Credit Administration Department. Southern Bank team members are a family, rooted in the communities we serve and working together to be the best in our industry, utilizing innovative ideas and strong products. Ensures the confidentiality of customer non-public personal information and secures information systems to comply with bank regulations.

Responsibilities

• Insurance
  • Coordinates with third-party insurance tracking company for any needed insurance documentation.
  • Coordinates credit life claims and submits payments.
  • Coordinates force-placed claims and sends payments for force-placed policies.
  • Reviews flood coverage for new loans and coordinates tracking of flood insurance; sends paid loan report to cancel life-of-loan monitoring.
• Lien Perfection/Collateral Release
  • Files online required UCCs; renews as directed and imports to Precision.
  • Creates and maintains document tracking reports to ensure the bank has received important documents such as recorded deeds of trust/mortgage, final title policies, title liens, and UCCs.
  • Assists in processing collateral releases for all loan types.
  • Releases collateral in a timely manner; creates Collateral Release Authorization for loan officers’ signatures.
  • Sends paid note and any other necessary documents to the customer.
  • Scans documentation of released collateral into the system.
• Escrow
  • Assists in the escrow function for the department, including preparing reports and letters to send to county and city collectors requesting property tax information and sending payments for these taxes.
  • Maintains correct escrow amounts for taxes and insurance on Precision and assists in processing the annual escrow analysis statements.
• Other Duties
  • Orders appraisals for secondary market loans.
  • Assists with loan check-backs and loan payment reviews.
  • Assists with various other job duties as directed by the Credit Administration Officer or Senior Credit Administration Officer.

Requirements

• High school diploma or equivalent.

Skills

• Basic interpersonal communication and computer skills.
• Basic organizational skills.
• Attentive to detail and able to multi-task in a fast-paced environment.

Core Competencies

• Family & Trust: Builds relationships based on trust and mutual respect, maintains an inclusive and honest environment, and upholds integrity and transparency in all interactions.
• Rooted & Service: Committed to serving customers, communities, and teams with purpose, professionalism, and respect; effectively communicates and actively listens to meet their needs.
• Innovation & Strength: Fosters collaboration and continuous improvement, encourages visionary thinking, and strives for excellence to drive the organization forward.
• Adaptability: Maintains effectiveness when experiencing major changes in work responsibilities or environment; adjusts effectively to new work structures, processes, requirements, or cultures.
• Applied Learning: Assimilates and applies new job-related information in a timely manner.
• Quality Orientation: Accomplishes tasks by considering all areas involved, no matter how small; shows concern for all aspects of the job; accurately checks processes and tasks; is watchful over a period of time.