Loan Servicing Support Specialist

About the role

Provides loan servicing support through loan maintenance, payment processing, documentation review, title tracking, customer service, and operational support while ensuring accuracy and compliance.

Responsibilities

• Review new loan input on the core system for accuracy.
• Process loan documentation and tickets to create and maintain new and existing loans, including in-house and participation loans.
• Post loan payments, payoffs, extensions, and set up ACH payments.
• Update rate controls on the core system.
• Process paid loan files and maintain accurate loan records.
• Review loan files for completeness, accuracy, and compliance standards.
• Provide a second review of loan files uploaded to the imaging system.
• Maintain title tracking reports and follow up on incomplete files by contacting customers, vendors, or other appropriate parties.
• Ensure loan documentation is properly maintained and required documents are obtained in a timely manner.
• Answer incoming calls and assist customers and bank staff with questions or direct them to the appropriate department.
• Prepare correspondence for customers and vendors related to loan servicing activities.
• Provide support for additional Loan Operations and post-closing duties as needed.

Requirements

• High School diploma or GED.
• Prior banking experience required.

Qualifications

• Associate degree or college preferred.

Location: Charlestown, Indiana at our Loan Operations Center.