Loan Specialist

Essential Duties

• Perform administrative duties including typing correspondence and documents, establishing and maintaining electronic files, and greeting customers in person and on the phone.
• Gather, accurately enter, and maintain customer information and customer financial information into applicable systems to assist in loan document generation, account monitoring/servicing, and reporting.
• Review customer loan documents for accuracy and present to customer for signing and/or facilitate closings as assigned.
• Comply with closing requirements and disburse loans as authorized, coordinate booking and certification of loans, within authorities.
• Support customer money movement including processing stop payment, return payments, draft orders, and patronage designation.
• Respond to customer inquiries and process customer transactions including disbursements, internal account transfers, etc.
• Maintain an accurate database and complete assigned relationship plan actions.
• Monitor follow-up requirements in assigned areas.
• Handle customer information with a high degree of confidentiality.
• Ensure appropriate information security protocols are followed in order to prevent unauthorized transactions or releases of information.
• Comply with documentation expectations, procedures, laws and regulations.
• Participate in community events, local advisor meetings, customer appreciation days, farm visits and other customer and public relation related activities, as needed.
• Perform all duties and maintain all standards in accordance with company policies, procedures, and internal controls.

Minimum Qualifications

• A high school diploma or equivalent.
• Ability to produce accurate reports, documents, and correspondence through attention to detail and knowledge of correct spelling, grammar and sentence structure.
• Exceptional customer service orientation.
• Ability to work efficiently and effectively on multiple projects in multiple software programs.
• Ability to work independently and as part of a collaborative team.

Preferred Qualifications

• Training in general office skills.
• Experience in commercial lending, banking or related field.
• General knowledge of applicable credit laws and regulations.
• General knowledge of agricultural practices.
• Knowledge of credit investigation and verification practices.
• Knowledge of platting and legal descriptions.
• Knowledge of accounting principles and processes.

Benefits

• Medical, dental, and vision insurance.
• Basic term life and AD&D insurance (fully paid for by the company).
• Paid days off annually: 15 vacation*, 15 sick, 12 holidays and 3 volunteer.
• 401(k) plan (6% match plus 3% employer contribution).
• Employee Assistance Program.
• Wellness Program.
• Jeans are welcome at work every day at AgWest!
• Vacation accrual rates increase with tenure.

Travel Requirements

• AgWest employees may occasionally be asked to travel for all-staff or team meetings not included in the standard travel requirements for the role.