Loan Servicing Specialist- Loss Mitigation Support

About the role

At Regions, the Loan Servicing Specialist performs a variety of operational tasks within Loan Servicing which may include special servicing, loan workout, investor relations, and loan operations. In this role, you'll help support customers by reviewing assigned work items, establishing workout plans in our servicing system, auditing customer communications for accuracy, preparing documentation for mailing, and resolving reporting discrepancies. While this is not a customer-facing position, your work plays an important role in ensuring customers receive accurate information and support throughout the mortgage servicing process.

Responsibilities

• Receives and reviews incoming work, contacting appropriate resources as needed
• Reviews loan documentation for accuracy
• Completes validation of loan documentation, reports, and/or systems
• Documents missing, incorrect, or incomplete documents and/or data
• Performs data entry and/or enters loans into the appropriate systems
• Resolves customer or associate inquiries as necessary and communicates when applicable
• Prepares, edits, distributes, and/or corrects documents/reports
• Researches and resolves loan related issues which may include missing payments, disputed accounts history requests and general loan related questions
• Works under general supervision following established guidelines and procedures
• Ensures compliance with risk management programs, rules and regulations, and cybersecurity practices; identifies opportunities for and supports process improvements; applies disciplined change management practices

Requirements

• High School Diploma or GED
• Applicants will be expected to pass any assessment associated with the position
• This position requires the tracking of time and is eligible for overtime for hours worked in excess of 40 per week under the Fair Labor Standards Act

Preferences

• One (1) year of banking or related work experience
• Experience working in banking, mortgage servicing, loan operations, or financial services
• Experience reviewing and processing documentation in a high-volume environment
• Experience researching and resolving exceptions, discrepancies, or data accuracy issues
• Experience performing quality review, auditing, or compliance-related activities
• Ability to manage multiple work queues and priorities in a deadline-driven environment

Skills and Competencies

• Ability to interpret and ensure compliance with applicable rules, regulations, and industry guidance
• Data entry and typing skills
• Proficient in Microsoft Excel and Word
• Strong time management
• Strong written and verbal communication skills

Schedule

• Monday–Friday, 8:00 AM – 5:00 PM
• This position requires working in the office five days per week
• 100% attendance is expected during the training period
• Proximity to Hattiesburg, MS required

Pay

Pay ranges are job specific and provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay include: experience, skills, knowledge, contribution, job location, and performance in the job role.

• Minimum Job Range Target: $33,975.00 USD
• Median: $40,446.00 USD

This job is not incentive eligible.

Benefits

• Paid Vacation/Sick Time
• 401K with Company Match
• Medical, Dental and Vision Benefits
• Disability Benefits
• Health Savings Account
• Flexible Spending Account
• Life Insurance
• Parental Leave
• Employee Assistance Program
• Associate Volunteer Program

Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time.

Location

Hattiesburg, Mississippi