Loan Servicing Specialist I - Commercial

About the role

This position is responsible for ensuring effective Loan Servicing functions in accordance with First United policies and standards.

Responsibilities

• Uploads loan transactions accurately and timely to the core loan accounting system in accordance with approved request, policies and procedures.
• Ensures accurate and timely file maintenance and/or adjustments of loan data in core loan accounting system.
• Ensures accurate and timely application of payments received.
• Ensures participated loan accounts balance with participating financial institutions.
• Sends and receives payment advice, confirms transactional information and follow-up correspondence with participating financial institution.
• Processes daily and monthly reports generated from CORE loan accounting system and other reports as designated.
• Assists internal customers with routine loan inquiries.
• Maintains a professional work/copy room environment.
• Assists other departments as needed.
• Handles internal customer complaints and communicates issues to supervisor as needed.
• Recommends to supervisor possible methods to improve department efficiency.
• Completes all required compliance exams on a yearly basis.
• Adheres to all First United Policies and Procedures.
• Dresses professionally.
• Performs other duties as assigned by supervisor.

Requirements

• High school diploma or GED required.
• Minimum one year working experience in the loan area of a banking institution.
• Six months to one year of hands-on experience with boarding loans or performing maintenance in a CORE loan accounting system.
• Good understanding of financial institution products and services preferred.

Skills

• Strong understanding of loans and loan products preferred.
• Excellent use of Microsoft Word and Excel preferred.
• Good understanding of computer spreadsheet and word processing programs.
• Ability to initiate tasks and projects with little or no supervision.
• Exceptional customer service skills.
• Good problem-solving and decision-making skills.
• Demonstrates good judgment.
• Strong organizational skills.
• Strong interpersonal skills and ability to work well with a wide range of people.
• Ability to communicate well with internal customers by all means of communication including written, verbal, and non-verbal communication.
• Willingness to accept additional responsibilities.
• Dependable and adheres to timelines and schedules.