Commercial Loan Servicing Specialist I

About the role

This position involves performing various Loan Servicing functions for commercial loans, including new loan setup, data entry/file maintenance, payment processing, and payoff processing. It also includes handling customer issues and maintaining accurate customer billing.

Responsibilities

• Set up new commercial loans according to standard operating procedures.
• Process/QC commercial loan payoffs, new loans, modifications, and file maintenance.
• Retrieve and file loan files and original notes as needed.
• Process internal and external Pre-Authorized Transaction requests, including completing the appropriate forms and setting them up within the core system.
• Handle loan modifications, annual renewals, and extensions.
• Provide superior customer experience to all internal and external customers.
• Review daily reports to ensure accurate customer billing, rate reviews, payment changes, transfers, and perform necessary maintenance.
• Maintain and demonstrate proficiency with loan software applications.
• Process loan payment transactions, general ledger transactions, construction loan principal disbursements, and conduct branch settlements.
• Manage payment processing, payoff processing, ACH/Autopay changes, and late fee waivers.
• Prepare commercial payoff quotes.
• Perform loan maintenance including address changes, ticklers, check orders, and late charges.
• Review Core-generated reports and resolve any account or system issues.
• Perform additional duties, departmental cross-training, and participate in special projects as required.
• Work professionally and within Charlesbridge's service standards.
• Complete all internal Company training as assigned and required.
• Adhere to the Company’s privacy and data security policies, including safeguarding of sensitive information and complying with relevant regulations to protect non-public information.
• Exhibit the ability and desire to embrace and enhance the Company culture.

Requirements

• Associate’s degree (A.A.) or equivalent from two-year college or technical school; or one to three years related experience and/or training; or equivalent combination of education and experience.
• Maintain a solid understanding of Microsoft Office products such as MS Excel and MS Word.
• Maintain an excellent understanding of all systems utilized in Loan Servicing such as Fiserv’s Cleartouch, nCino, CoreLogic Tax service systems, and Lee & Mason Insurance Tracking systems, etc.
• Basic knowledge of the banking and financial services industry including federal laws and regulations.
• Willingness to gain new knowledge and technical skills.
• Intermediate typing skills to meet the production needs of the position.
• Intermediate math skills: the ability to calculate interest, commissions, proportions, and percentages; balance accounts; add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals; locate routine mathematical errors; compute rate, ratio, and percent, including the drafting and interpretation of bar graphs.
• Exceptional verbal, written, and interpersonal communication skills with the ability to apply common sense to carry out instructions and instruct others, train personnel, read, analyze, and interpret documents and professional journals, understand procedures, write reports, correspondence, and procedures, speak clearly to customers and employees.

Qualifications

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, consistent with applicable law.

Skills

• Basic knowledge of the banking and financial services industry including federal laws and regulations.
• Willingness to gain new knowledge and technical skills.
• Intermediate typing skills to meet the production needs of the position.
• Intermediate math skills: the ability to calculate interest, commissions, proportions, and percentages; balance accounts; add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals; locate routine mathematical errors; compute rate, ratio, and percent, including the drafting and interpretation of bar graphs.
• Exceptional verbal, written, and interpersonal communication skills with the ability to apply common sense to carry out instructions and instruct others, train personnel, read, analyze, and interpret documents and professional journals, understand procedures, write reports, correspondence, and procedures, speak clearly to customers and employees.

Benefits

Charlesbridge offers a competitive benefit package including Medical, Dental, Vision, Flexible Spending, Tuition Reimbursement, Childcare Subsidy, Retirement, Life Insurance, and many other benefits.

Pay

The pay range for this position is $24.29 to $30.18 per hour and is the lowest to highest hourly rate Charlesbridge in good faith believe we would pay for this role at the time of this posting. The Company may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the posted range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, sales or revenue-based metrics, business or organizational needs and affordability.

Schedule

Full-time schedule is provided.