Loan Servicing Specialist I

Location: 355 North Fifth Street, Indiana, PA 15701

Hours: Monday - Friday, 8:00 AM - 5:00 PM (additional hours as necessary to meet department objectives)

About the role

Provides internal and external customer service in a centralized Loan Servicing Center and performs various administrative and clerical duties in support of the operation of the Loan Systems Department (Insurance/Escrow processing, Credit Insurance Servicing).

Responsibilities

• Credit Insurance/Debt Cancellation Servicing
  • Assists customers with claims
  • Processes payments
  • Assists customers with issues that arise
  • Assists S&T Bank Accounting Department with monthly reconcilements of new and current business
• PMI Servicing
  • Processes monthly payments to Servicers
  • Assists customers with the cancellation process
• FNMA Processing
  • Daily reporting of Monthly and Biweekly payments using LSUD
  • Daily Cash Remittance using LSUD
  • Loading Participations on all New FNMA Loans Sold
• Escrow Servicing
  • Assists with the Semi-Annual Tax payment Processing including preparing tax bills to be paid and paying tax bills before the Discount Date
  • Pays Annual Hazard and Flood Insurance payments
  • Assists with daily reports that monitor new escrows loaded to the system and escrows from paid off loans
  • Assists customers with various escrow issues and questions
  • Has a general understanding of the Annual Escrow Analysis process and can assist customers with general questions
• Performs general account maintenance such as billing adjustments, payment schedules, etc. related to Credit Insurance, PMI, and Escrow
• Researches and resolves questions for both internal & external customers
• Maintains a good working relationship with all bank employees
• Demonstrates the ability to work independently
• Works as a team player to contribute to the success of the department and the organization
• Assumes additional duties as required

Requirements

• High school diploma or equivalent basic academic education
• One to two years of general experience
• Strong understanding of the critical components of this position
• Ability to progress to the Loan Systems Specialist II position as a senior level processor after demonstrating proficiency

Physical Demands

• Frequent typing, filing, and data entry (up to 95% of the business day)
• Ability to focus visually at a close distance of 18”-20” (up to 85% of the business day)
• Occasionally lift and/or move up to 20 lbs
• Stand, walk, and reach with hand and/or arm throughout the business day

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Pay

Salary Range: $15.00 - $22.21 per hour