Commercial Loan Servicing Specialist

About the role

We are eager to discuss the prospect of you joining our team as our next incredible team member! This position allows you to partner with other team members and key stakeholders to provide Incredible Customer Experiences of your own!

Responsibilities

• Responsible for accurately processing and maintaining both routine and complex loan transactions across multiple product types including Consumer, Business, SBA, National Floor Plans, and Participations.
• Understand and adhere to Bank policies, applicable laws and regulations, and the Bank's BSA/AML Program to maintain compliance, reduce regulatory risk, and protect the Bank from legal or financial exposure.
• Maintain a high level of accuracy while providing proactive communication and support to stakeholders to promote efficient operations, strong collaboration, and consistent, high-quality service experience.
• Validate the accuracy of loan terms and conditions within the Bank's core operating system and third-party platforms to support proper servicing, reliable reporting, and the prevention of operational or customer-impacting errors.
• Reconcile general ledger accounts affected by loan servicing activity to uphold the integrity of financial records and identify discrepancies in a timely matter.
• Prepare accurate payoff quotes and process paid loans within required timeframes to facilitate smooth loan resolution and minimize financial or operational risk.
• Complete account verifications and servicing requests accurately and promptly to meet customer expectations and regulatory requirements.
• Administer and maintain floor plan loan setups and system updates, including unit pricing and billing data to support effective portfolio management and accurate customer billing.
• Partner with floor plan lenders and internal Credit teams to reinforce adherence to policies, guidelines, and risk management standards, supporting overall portfolio quality.
• Prepare and distribute monthly manual billing statements for floor plan customers; monitoring incoming payments and proactively follow up on outstanding balances to promote timely collections and reduce delinquency risk.
• Upload audit documentation to third-party platforms and coordinate with customers to obtain supporting information, such as rental revenue invoices to support accurate reporting, audit readiness, and compliance requirements.
• Prepare and complete paid loan recorded satisfactions, lien releases, and UCC filings and contributions to support proper collateral release, maintain compliance with legal requirements, and protect the Bank's secured position.
• Build and maintain strong relationships with third-party vendors, customers, and external partners to support servicing accuracy, facilitate timely issue resolution, and elevate the overall customer experience.

Requirements

• Aceessing and understanding commercial loan structures, documentation, and servicing requirements.
• Familiarity with loan participation, lines of credit, and floor plan lending preferred.
• An associate degree from an accredited college or university and 2-4 years related experience or training in lending, loan processing, or compliance; or an equivalent combination of education and experience demonstrating the ability to successfully perform the responsibilities of the role.
• Strong interpersonal, written, and verbal communication skills, with the ability to convey information clearly and professionally to both Internal And External Stakeholders.

Qualifications

• Working knowledge of commercial loan structures, documentation, and servicing requirements.
• Familiarity with loan participation, lines of credit, and floor plan lending preferred.
• Ability to analyze and interpret financial and loan data to support accurate servicing, decision-making, and issue resolution.
• Strong interpersonal, written, and verbal communication skills, with the ability to convey information clearly and professionally to both Internal And External Stakeholders.

Skills

• Commercial Loan Servicing
• Loan Processing
• Compliance
• Customer Service
• Financial Analysis
• Communication

Benefits

Our promise of ICE extends to our employees as well. Our employees are our greatest asset, and we strive to show our appreciation by offering top-tier benefits and, dare we say, more than competitive compensation that we're willing to discuss up front. And we are constantly evaluating and improving our benefits. In fact, eligible employees receive over 30 days off per calendar year!

Pay

This is a regular full-time hourly non-exempt position, averaging approximately 40 hours/week. Schedule may vary between the hours of 8:00 am to 5:30 pm CST Monday through Friday.

Schedule

This position will work on-site at our IncredibleBank branch location on 17th Avenue in Wausau, WI.