Commercial Loan Servicing Specialist

About the role

Wells Fargo is seeking a Commercial Loan Servicing Specialist to join the Commercial Real Estate & Syndicated Lending Operations Servicing team.

Learn more about our career areas and lines of business at wellsfargojobs.com.

Responsibilities

• Provide servicing activities for low to moderately complex commercial products
• Coordinate all aspects of resolving open customer service issues and interact with internal and external customers
• Provide customer service, loan and regulatory diligence and ensure compliance with all bank policies, procedures, and regulatory requirements
• Evaluate and upload data into the systems of record
• Serve as primary liaison and work collaboratively with Sales, Legal, Control and Risk, Technology, and various Operations and company teams as necessary to progress customer-focused needs
• Review and negotiate basic loan servicing transactions, evaluate risks, and devise strategies to mitigate risks and identify procedural modifications
• Provide guidance and training to peers
• Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
• Present recommendations for resolving low to moderately complex situations and exercise independent judgment while developing expertise in the function, policies, procedures, and compliance requirements

Requirements

• 2+ years of Commercial Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications

• Proficient in Loan IQ
• Syndicated Lending Experience
• Experience working with Participation, trades, and foreign loan originations
• Knowledge of loan documentation; construction loan budget monitoring experience; and title work experience
• Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment
• Excellent verbal, written, and interpersonal communication skills
• Ability to effectively resolve problems and conflicts at the immediate and root-cause levels
• Ability to work effectively, as well as independently, in a team environment
• Ability to work in a fast-paced deadline driven environment
• Sound critical thinking and problem-solving skills, as well as the ability to embrace and adapt to change
• Good business communications skills and be recognized as someone who delivers extraordinary and superior customer service

Job Expectations

• This position currently offers a hybrid work schedule three (3) days in office and two (2) days remote
• Candidate must be able to work Mon - Fri: 8:30am - 5:30pm
• Candidate must be able to work additional hours as needed

Primary Posting Locations

1525 W W T Harris Blvd, Charlotte, North Carolina 28262

Posting End Date

11 Jul 2026

Job posting may come down early due to volume of applicants

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.