Commercial Loan Servicing Specialist
About the role
The Commercial Loan Servicing Specialist will provide support to the Commercial Loan Operations Support Supervisor in quality control. Acts as an internal/external customer service ambassador. Leads responsibility in processing loan servicing requests and account record maintenance. Shares responsibility in monitoring Loan Servicing reports.
Responsibilities
- Accurately and efficiently process high-level financial and non-financial transactions to loan accounts, including but not limited to-fulfillment of borrower advance requests, fund transfers, risk rating changes, lender updates, and other requested data entry.
- Process payment corrections, payment posting, non-accrual, charge-off processing, lockbox payment exception items, non-posted loan transactions, and fee assessment on all loan types.
- Performs all functions related to adjustments including but not limited to daily report monitoring, validating payment calculations, rate changes and effective dates.
- Process loan payoff funds received as needed.
- Process daily rate index updates on core processing system.
- Executes research and assists with responses to the Legal and Audit Department requests for subpoena documentation.
- Responsible for completing research as needed of loan images or files for internal and external requests- work directly with customers and other departments or branches to research items of various complexities while bringing situations to a successful and timely resolution.
- Review various daily LAS reports and clear exception items daily.
- Assists in the monitoring and the reconciling of the daily proof and general ledger accounts of the department.
- Assists the Commercial Loan Operations Support Supervisor in the compilation of data for regulatory compliance and monthly and quarterly auditing as needed.
- Assists in coaching the team to meet and exceed service levels, ensures operational excellence, and creates an exceptional customer experience.
- Assists in ensuring department procedures are current and updated as needed to ensure accuracy.
- Scans completed checklists and various work to archival system.
- Provides support to various departments and retail branch locations such as the Customer Care Center, Commercial Loan Post Closing/Booking Teams, Small Business Lending, Commercial Lending Teams, Special Asset Department, Deposit Operations, Auditors, etc.
- Understands the compliance requirements for Loan Operations to ensure files are maintained in accordance with regulations.
- Assists with conversions, mergers, and other special projects.
Qualifications
Requires a Bachelor's degree in Accounting, Finance, Business Administration, or a related field. A minimum of 2 years of relevant experience in commercial lending, loan servicing, or a related field is required. Proficiency in Microsoft Office Suite, especially Excel, is essential. Strong analytical and problem-solving skills are necessary. Must be able to handle confidential information with discretion. Must have excellent communication and interpersonal skills. Must be able to work independently and as part of a team. Must be able to work flexible hours, including evenings and weekends.
Skills
- Proficient in Microsoft Office Suite, especially Excel.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Flexible work schedule.
Benefits
Great benefits include: on-site fitness facility at Red Bank and Toms River headquarter offices, hybrid schedule after initial onboarding has been completed, employee perks & discount programs, tuition assistance, incentive compensation program, professional development opportunities, and more!
Pay
TBD
Schedule
TBD