Commercial Loan Servicing Specialist

Essential Duties & Responsibilities

• Proficient knowledge of commercial loans, leases, and dealer floor plan processes.
• Achieve productivity and quality metrics expectations within each servicing function performed.
• Demonstrate and appropriately apply a working knowledge of expansive commercial loan portfolio, legal requirements, Fifth Third Bancorp Commercial Loan policies, State and Federal Laws and Regulations.
• Assist with ad hoc requests related to Internal/External Audits, SOX Testing, Issue resolution, RCSA, Business Controls testing, and Remediations.
• Proficient at reviewing legal documentation in order to validate and process requested adjustments.
• Thorough understanding and responsible for compliance of SBA operational policies.
• Assist other commercial servicing teams during peak volume.
• Coordinate all wire initiation for the Servicing department.
• Strong customer service skills with both internal and external customers.
• Review operational procedures and methods and recommend changes for improvement with an emphasis on automation and efficiency.
• Gain a strong understanding of multiple systems, AFS, ACBS, Real Synergy, ACE, Filenet, Mobius, CRM, Microsoft products.
• Accurately process complex transactions on high dollar loans with potential for high level customer and bank impact.
• Serve as a contact for escalated commercial customer research and resolution requests, in addition to handling highly complex customer or operational issues.
• Participate in other projects as assigned.

Supervisory Responsibilities

None.

Minimum Knowledge & Skills Required

• Bachelors or equivalent combination of training and experience.
• Minimum of 3 to 5 years experience within commercial banking or financial industry.
• Demonstrated professional interpersonal, written and verbal communication skills.
• Strong customer service skills.
• Strong analytical skills.
• Proficient with the various Commercial Loan systems; ALSR, GEAC, AFS, Raft, Vector, ACE, Filenet, Mobius, Fifth Third Direct, Adobe, preferred.
• Able to work independently to meet deadlines with a low margin of error.

Pay

The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location.

Benefits

In addition to the base salary, this role is eligible to participate in an incentive compensation plan, with any such payment based upon company, line of business and/or individual performance.

Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html or by consulting with your talent acquisition partner.