Loan Servicing Manager II

About the role

Join the firm that FORTUNE has named one of the top five “World's Most Admired Companies” and LinkedIn ranked #1 out of 50 of the best companies in the U.S. for best places to work. As a Loan Servicing Associate II within JPMorganChase, you will manage a portfolio of loans, ensuring compliance with technical standards and organizational policies.

Job Responsibilities

• Act as the primary point of contact for internal and external clients, addressing issues and providing resolutions in the loan servicing process.
• Interpret complex legal credit agreements and related documentation, liaising with legal teams when necessary to ensure accurate understanding and application.
• Initiate loan activities such as funding, re-pricings, and payments as per client instructions and in accordance with credit agreements, demonstrating advanced proficiency in time management and organization.
• Calculate and monitor complex interest and fee accruals at various rate levels across changing lender distributions, utilizing critical thinking skills to ensure accuracy.
• Conduct quality control on new deals, restructures, and amendments, verifying system setup accuracy and ensuring conformity to credit agreements and organizational policies.

Required Qualifications, Capabilities, And Skills

• Four or more years of experience in loan servicing or a related field, with a focus on managing and interpreting complex loan documents.
• Demonstrated proficiency in strategic planning, with the ability to define organizational direction and make decisions on resource allocation.
• Advanced skills in time management and organization, with a proven track record of efficiently managing multiple tasks and achieving goals effectively.
• Proficient in conflict management, with experience in identifying and resolving conflicts of interest within teams and business decisions.
• Prior experience leveraging emotional intelligence to build trusting relationships, recognize emotions of self and others, and use this information to guide thinking and behavior.

Preferred Qualifications, Capabilities, And Skills

• Collaborate effectively with cross-functional teams to ensure seamless client service operations, demonstrating strong teamwork and communication skills.
• Operate as a highly motivated self-starter, capable of working independently within a team environment to drive initiatives and achieve goals.
• Develop and implement strategies to improve client satisfaction and service delivery, utilizing strategic thinking to influence business decisions and enhance outcomes.
• Maintain awareness of operational risks throughout the lending lifecycle, applying critical thinking to mitigate potential issues.
• Leverage data and technology literacy to analyze data and implement innovative solutions, enhancing efficiency and effectiveness in operations.
• Mentor and coach junior team members, sharing experience and knowledge to foster their development and strengthen team capabilities.