PROPERTY MANAGER

Operations & Resident Experience

Manage daily site operations, resident relations, customer service, and issue resolution. Enforce lease terms and community policies consistently and professionally. Drive positive interactions with residents to improve retention and maintain a positive reputation. Foster a positive resident experience through clear communication, responsive service, and well-maintained communities. Address resident concerns professionally and in compliance with program rules. Coordinate resident events and engagement activities where applicable. Ensure the community operates in full compliance with Fair Housing laws.

Affordable Compliance & File Management

Ensure complete and accurate household files in “audit-ready” condition at all times (move-in, recertifications, transfers, move-outs) with supporting documentation in compliance with all regulatory agreements. Ensure all Compliance notices are delivered to residents per policy. At no time should there be late recertifications. Ensure all files are approved by Compliance prior to move in, and all documents are appropriately executed prior to issuing keys. Manage waitlists or interest lists, applicant screenings, and move-ins per the Tenant Selection Plan and Resident Selection Criteria. Ensure rent limits, income limits, and utility allowances are updated and implemented correctly each year. Coordinate with Compliance staff and third-party monitors for audits, inspections, and corrective actions. Respond promptly and accurately to regulatory or ownership requests and maintain records for required reporting.

Leasing & Marketing

Drive occupancy through leasing activities, waitlist/traffic management, and outreach as required. Maintain accurate online listings and property information per Bear Core Processes. Collaborate with Marketing and the Regional Manager to execute Marketing Plans and post appropriately to Social Media. Ensure all online and print marketing is accurate and up to date.

Financial Performance

Prepare and monitor annual budgets, monthly variance reports, and income/expense tracking. Review and approve invoices, purchase orders, and vendor proposals in accordance with company controls. Monitor rent collections, enforce lease terms, manage delinquencies, and initiate legal proceedings when required. Support month-end closing accuracy including ledger reconciliation, deposit verification, and reporting deadlines. Prepare weekly and monthly reports.

Delinquency & Legal Coordination

Follow delinquency process consistently. Ensure all non-payment notices are delivered accurately and on time monthly. Ensure small balance due notices are sent out monthly and followed up weekly. Responsible for reporting on delinquency weekly. Responsible for filing non-payment and non-compliance notices promptly and managing the legal process through correction or eviction.

Maintenance Partnership & Site Standards

Coordinate daily with maintenance on priorities (work orders, turns, inspections, curb appeal, safety). Ensure property is tour-ready and meets company standards. Ensure units are turned within 5-7 business days, inspected, and marked as rent ready in the system. Ensure resident work orders are logged and completed within 48-72 hours, follow up with resident for quality control. Responsible for walking the site Facilities and Vendors frequently to ensure site is maintained and appealing. Collaborate with facilities to obtain bids/quotes per Bear Core Processes, confirm scope completion, and approve or submit vendor invoices for payment.

Risk and Safety

Ensure all incidents, injuries, property damage, and emergencies are documented and reported promptly. Enforce company safety procedures and maintain site emergency plans. Participate in after-hours or weekend emergency response as required.

Leadership & Team Accountability

Supervise and coach site staff; conduct performance reviews and provide ongoing training. Model professional communication, accountability, and teamwork. Partner with Regional Property Manager and HR for hiring, discipline, and development opportunities. Ensure all team members complete required affordable housing, Fair Housing, and compliance training annually. Maintain confidentiality and uphold professional conduct and internal controls.

Qualifications

• High school diploma or GED required; associate or bachelor's degree preferred or equivalent experience.
• Must have 3+ years of multi-housing experience. (Affordable/LIHTC experience preferred).
• Prefers TCS, HCCP, C3P, or other designations. CAMs designation a plus.
• Strong Fair Housing knowledge required.
• Excellent written and verbal communication skills.
• Financial literacy, including budget management and reporting.
• Proven ability to train, mentor, and influence without direct authority.
• Excellent problem-solving, communication, and interpersonal skills.
• Proficiency in RealPage/OneSite or comparable property management software.
• Proficiency in in Microsoft Office (Outlook, Teams, Word, Excel, etc.).
• Valid driver's license and reliable transportation.

Benefits

Invest in Your Future: 401(k) with company match, plus annual merit-based increases
Prioritize Your Health: Comprehensive medical, dental, vision, life insurance, Long-Term Disability, and FSA and HSA options.
Recharge and Renew: Generous paid time off and 8+ paid holidays.
Voluntary Benefits: Short Term Disability, Accident, Critical Illness, and Hospital Indemnity.
Keep Growing: Ongoing education, leadership training, and advancement opportunities across all departments.
Celebrate Together: Annual employee appreciation events, team outings, and company-wide recognition programs.
Make an Impact: Contribute to meaningful projects that shape neighborhoods and improve lives.
Be Rewarded: Eligible for performance-based bonuses and commissions