Loan Servicing Manager

Job Summary

We are seeking a Loan Servicing Manager to lead and support our loan servicing operations. This role requires a proven track record in loan servicing, with a focus on operational excellence, compliance, and team leadership.

Responsibilities

• Operate with precision in overseeing the entire loan servicing lifecycle.
• Achie accurate payment processing and escrow management.
• Continuously improve workflows for efficiency and scalability.
• Resolve complex servicing issues proactively.
• Partner cross-functionally to enhance the borrower experience.
• Maintain adherence to regulatory servicing requirements.
• Lead audits, reporting, and documentation accuracy.
• Mitigate risk through strong controls and oversight.
• Stay ahead of evolving compliance standards.
• Ensure data integrity across servicing systems.
• Improve and coach a high-performing servicing team.
• Foster accountability, growth, and collaboration.
• Drive decisions and improvements using data.
• Identify trends and optimize processes.
• Align servicing strategies with mission-driven goals.
• Promote a commitment to environmental, social, economic, and racial justice.
• Understand and comply with applicable regulatory requirements.
• Participate in mandatory compliance and IT training.
• Question suspicious activity and collaborate with relevant departments to prevent fraudulent activity.

Requirements

• High school diploma required; Bachelor’s degree preferred.
• 7+ years of loan servicing experience.
• Prior leadership experience required.

Qualifications

• Entrepreneurial self-starter with a proven track record of delivering measurable results.
• Strong organizational and efficiency skills.
• Effective communicator with confidence, precision, and professionalism.
• Banking and fintech acumen, including a deep understanding of regulatory requirements.
• Tech-forward and analytical thinking, with a willingness to learn and leverage technology.
• Able to operate as a team player, lift others up, and contribute positively to the team's success.

Benefits

Climate First Bank offers a comprehensive compensation and benefits package, including:

• Compensation based on industry standards, internal salary structures, experience, and other job-related factors.
• Medical, dental, and vision coverage with 100% employer contribution.
• Company-paid life insurance, disability insurance, and an Employee Assistance Program (EAP).
• 401(k) with a 6% employer match, no vesting period.
• Employee Stock Options and Grants.
• Access to an Employee Only Mortgage Product with below-market interest rates.
• 0% financing for employee solar and eligible electric and hybrid vehicles (EVs).
• Paid time off, including a minimum of 2 weeks of vacation plus paid sick time.

Work Environment

This is a remote role within the United States, operating on Eastern Standard Hours. Occasional U.S. travel for company events or leadership sessions may be required. Tobacco-free workplace policy applies. Employees must affirm to be non-smokers or commit to cessation within 90 days of offer acceptance. The role involves sustained standing and sitting, frequent communication, use of a PC, including typing, and occasional lifting up to 20 lbs.

Hiring Process

The hiring process includes:

• Cognitive and personality assessments.
• An application form covering full education and work history.
• Three conversation stages with key team members.
• Credit and background checks conducted before the final interview.
• Reference chats with former mentors and managers provided by candidates.

Equal Opportunity Statement

We are committed to fostering a diverse and inclusive workforce. We do not discriminate based on protected attributes and provide equal opportunities for all applicants and employees.